City Head

Job Description

Location: Mumbai, India Employment Type: Full-Time Experience Level: 5-8 years About Spacez: Spacez Hospitality and Foods Pvt. Ltd., founded by IIT alumni, is a luxury homestay brand offering premium villas in metro cities across India. Focused on corporate travel, weddings, and private gatherings, Spacez delivers personalized five-star experiences. With strong unit economics, the brand is rapidly scaling in cities like Bangalore and Mumbai, aiming to lead the urban luxury stay market. Role Overview : As the City Head, you will be responsible for overseeing all operations within your designated city. This includes managing and growing the local team, identifying growth opportunities, optimizing operations, and ensuring the highest standard of service delivery. You will play a pivotal role in executing Spacez's regional strategy and driving business growth. Key Responsibilities: Operational Leadership: Oversee day-to-day city operations, ensuring efficiency and high-quality service delivery. Team Management: Recruit, train, and manage a high-performing local team, fostering a culture of excellence and accountability. Business Development: Identify and pursue opportunities to expand the city's market presence, including partnerships and new property acquisitions. Owner Relations & Partnerships: Establish and nurture relationships with property owners, serving as the primary point of contact for partnership opportunities. Negotiate and finalize partnership agreements with property owners, aligning with the company's strategic goals. Coordinate with internal teams to ensure seamless onboarding and integration of new property partnerships. Customer Experience: Ensure exceptional guest experiences by maintaining high service standards and addressing customer feedback promptly. Financial Oversight: Manage the city's budget, monitor financial performance, and implement strategies to achieve revenue targets. Compliance and Safety: Ensure all operations comply with local regulations and company policies, maintaining a safe and legal operating environment. Qualifications: Education & Experience: Bachelor’s degree in Business, Hospitality Management, or a related field; 5–8 years of experience in hospitality operations or management roles. Leadership Skills: Proven ability to lead and motivate teams, with strong decision-making and problem-solving skills. Business Acumen: Strong understanding of business operations, financial management, and strategic planning. Communication Skills: Excellent verbal and written communication abilities, with the capacity to engage effectively with diverse stakeholders. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs. This role offers a unique opportunity to be at the forefront of redefining urban luxury accommodations in India. If you're passionate about hospitality and eager to contribute to Spacez's growth, we encourage you to apply. Show more Show less