City Head

Key Responsibilities

Business Development & Partnerships

• Identify and onboard ashrams, dharamshalas, and spiritual accommodations.
• Negotiate contracts, pricing, and operational terms with partner ashrams.
• Maintain strong relationships with key partners and stakeholders.
  

Sales & Revenue Accountability

• Be responsible for achieving sales targets for the city.
• Drive demand generation activities and actively support sales conversions.
• Track occupancy, revenue performance, and sales funnel metrics.
  

City P&L Ownership

• Drive occupancy, revenue, and cost efficiency targets for the city.
• Track metrics and operational KPIs, ensuring profitability and growth.
  

Operations & Guest Experience

• Oversee end-to-end guest operations including bookings, check-ins, escalations, and on-ground service quality.
• Ensure standard operating procedures (SOPs) are followed by partner properties.
• Handle customer feedback, complaints, and post-stay experience.
  

Systems & Process Implementation

• Ensure all partner properties are trained and compliant with Company systems and processes.
• Maintain accurate and updated records of operations, contracts, and reporting.
  

Requirements

• Minimum 2 years of experience in hospitality, preferably in business development or hotel/guest operations.
• Graduate degree is mandatory.
• Strong negotiation, communication, and relationship management skills.
• Comfortable working with digital tools and platforms (CRM, booking systems, spreadsheets, etc.).
• Ability to travel locally and work across multiple partner sites.
  

Preferred Skills (Nice To Have)

• Network and familiarity with the spiritual tourism or pilgrimage hospitality ecosystem.
• Past experience working with guest houses, ashrams, dharamshalas, or spiritual retreat properties.
  

Who Will Succeed In This Role

• Someone who enjoys being on-ground and building relationships.
• Someone who can balance empathy and business sense in spiritual hospitality environments.
• Someone disciplined, resourceful, and entrepreneurial.