City Head

Job Description: You will be leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards. As the City Head, you will lead the 3 key functions in the Swiggy ecosystem- Business, Supply & Operations to drive sustainable growth and incremental Market share via problem-solving for existing gaps and devise out-of-the-box ideas to cement Swiggy's position both in more matured and fast-growing markets. Your responsibilities will include sustaining and growing the city's revenues with P&L responsibilities, leading the Sales team in initiating new accounts and managing relationships with existing ones, laying down the roadmap for new account acquisition for the city, and ensuring its execution. You will also be strategizing and executing all account-related initiatives from operational troubleshooting to activations, maintaining a strong relationship with partners, and being the face of Swiggy in that community. Additionally, you will lead the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible will also be part of your responsibilities. You will be responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team. Stakeholder management for internal central stakeholders will also be a key responsibility, where your prime responsibility is to influence & align central stakeholders for driving city projects efficiently and effectively and resolve any roadblocks. Key Responsibilities: - Lead the city team in running the on-demand food delivery service - Drive sustainable growth and incremental market share by problem-solving and devising innovative ideas - Sustain and grow the city's revenues with P&L responsibilities - Initiate new accounts and manage relationships with existing partners - Lay down the roadmap for new account acquisition and ensure execution - Strategize and execute all account-related initiatives - Maintain strong relationships with partners and be the face of Swiggy in the community - Lead the Operations team in delivering the best customer experience - Manage the administration function and streamline processes and systems - Hire, train, assign targets, and formulate incentive plans for the City team - Manage internal central stakeholders and resolve roadblocks Qualifications Required: - Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership - Competent decision-maker with the ability to create and execute strategic sales and marketing plans - Visionary with the ability to foresee macro factors affecting the business - Graduate/postgraduate from a premium institute with proven negotiation skills and effective communication skills in English and Hindi/Local Language - Ability to build and maintain a wide network of contacts - High ethical standards Additional Details: Omit this section as no additional details of the company are mentioned in the JD.,