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City Head - Amazon NOW Operations, Amazon Now

City Head - Amazon NOW Operations, Amazon Now

Amazon

2 years

0 Lacs

chennai tamil nadu india

Posted:6 days ago| Platform:

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Skills Required

support indexing tracking monitoring metrics data network compliance inventory networks integrity reporting leadership analysis excel vba pivot power visualization communication sql server management lean logistics estimate tableau querying onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Amazon Now is seeking an operations leader to support city-level operational indexing and performance tracking. The candidate is responsible for launching dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.Key job responsibilitiesCollaborate with multiple stakeholders and launch dark stores.Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networksMaintain data integrity for operational dashboards and reporting systems used by leadership teamsSupport root cause analysis for operational defects and SLA breachesCoordinate with store operations teams to ensure timely data updates and metric accuracyAssist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Experience with Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Bachelor's degree in a relevant field or equivalent work experience
Experience in vendor management

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience
Experience in Logistics, Distribution or Fulfillment processes
Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Experience with SQL or other data querying tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Tamil Nadu - D31Job ID: A3143748

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City Head - Amazon NOW Operations, Amazon Now