Change & Release Manager - ITSM

Job Description

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team The Change & Release Enablement team is the engine that powers the reliable delivery of Workday’s software releases and infrastructure updates across our private and public cloud datacenters. We minimize disruption to our customers' operations while simultaneously enabling rapid innovation for our engineering teams. By developing and leveraging industry-leading methodologies and frameworks, we support the resiliency and velocity of Workday's services, directly contributing to customer satisfaction and business agility. About The Role Workday is seeking a motivated and detail-oriented individual contributor to support and contribute to our change and release management practices within a complex, multi-cloud production environment. This is an exciting opportunity to join a growing team focused on ensuring compliance, operational efficiency, and increasing automation. As part of a global team of domain experts and process architects, you will be part of a collaborative and innovative community. In this role, you will contribute to the development, implementation, and consistent application of effective change and release management practices across Workday’s Product & Technology organization. About You Responsibilities: Contribute to the design, implementation, and management of specific ITSM processes, with a strong focus on change and release management best practices, ensuring alignment with industry standards and organizational needs within their scope of responsibility. Collaborate with the team to provide support and contribute expertise in Jira/JSM capabilities, including advanced configuration, development, and automation, to enhance change and release workflows.. Participate in and execute tasks within projects focused on automating and enhancing change and release processes, applying DevOps principles to improve efficiency and speed of delivery. Contribute to the management of process documentation lifecycle, including updates and maintenance, ensuring accuracy and accessibility. Support US and Ireland teams in executing critical and strategic programs. Support the US and Ireland team for weekly service updates and CAB governance. Participate in the global 24x7 operations (aka on-call rotation) to govern emergency releases to address critical customer issues. Basic Qualifications: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience. 5+ Years of experience in IT Service Management process frameworks such as ITIL, COBIT etc with strong experience in process improvement. 2+ years of strong, hands-on experience in leading high impact CAB meetings, driving effective decisions and seamless coordination 2+ years of experience working on Change/Release Management process operations and leading Root Cause Analysis as part of a global team. 2+ years of experience with ITSM tools capabilities (preferablyJira/JSM), including advanced configuration, development, and automation for change and release management. Excellent communication, collaboration, and leadership skills. Proactively identifies opportunities to optimize workflows and boost productivity. Other Qualifications: Familiarity with software engineering principles, Source Code Management, DevOps, CI/CD pipelines, Infrastructure as Code and Technical Operations ITIL certification is a plus Ability to assert and hold one’s ground in the matters of policy enforcement, industry best practices and compliance Understanding of data centers, cloud platforms, software deployments, observability tools, and databases. Experience in a SaaS environment. An advantage would be: Some foundational knowledge of AI and a curiosity about AI agents, with any hands-on exposure being a significant benefit. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Show more Show less