Centre Manager

Company Description

Founded in 2014 as Dr. Shenoy's CARE, our clinic has grown to become the largest standalone Rheumatology Centre in the country. Now rebranded to RheumaCARE, we are committed to expanding our reach and providing world-class rheumatologic care across India. Our mission is to help patients "Live pain-free" with state-of-the-art, cost-effective treatments for rheumatic and musculoskeletal disorders. RheumaCARE integrates the expertise of various healthcare professionals under one roof and offers comprehensive services, including a dedicated autoimmune laboratory. We are also at the forefront of clinical research, actively incorporating the latest medical breakthroughs into our practice.

Role Description

This is a full-time on-site role for a Centre Manager located in Guwahati. The Centre Manager will be responsible for overseeing daily operations, managing staff, ensuring high-quality patient care, and maintaining efficiency in the clinic. Key responsibilities include coordinating with healthcare professionals, handling administrative tasks, managing budgets, and implementing policies and procedures. The role also involves ensuring compliance with healthcare regulations and standards, fostering a positive work environment, and addressing any issues promptly.

Qualifications

• Leadership, team management, and decision-making skills
• Experience in healthcare administration and operations management
• Strong communication and interpersonal skills
• Knowledge of healthcare regulations and standards
• Ability to manage budgets and financial planning
• Problem-solving and conflict resolution skills
• Bachelor’s degree in Healthcare Administration, Business Management, or related field
• Previous experience in a similar role is a plus

Function: Clinic Operations –

Patient Care:

· Ensure high-quality patient care and adherence to clinical protocols.

· Oversee patient scheduling, registration, and appointment management.

· Monitor patient feedback and implement improvements in service quality.

· Staff Management

· Recruit, train, and supervise clinic staff, including nurses, technicians, and administrative personnel.

· Conduct regular performance evaluations and provide constructive feedback.

· Ensure adequate staffing levels to meet patient demand.

Inventory and Supplies:

· Manage clinic inventory, including vaccines, medications, and medical supplies.

· Maintain appropriate stock levels and order supplies as needed.

· Monitor expiry dates and ensure safe storage of medications.

Function: Administrative Management-

Compliance and Regulations

· Ensure clinic compliance with all applicable healthcare regulations and standards.

Financial Management:

· Develop and manage the clinic's budget, including revenue and expense monitoring.

· Implement cost-effective measures to optimize clinic profitability.

Facility Maintenance:

· Oversee the maintenance and cleanliness of the clinic premises.

· Coordinate with vendors for equipment repairs and maintenance.

· Ensure a safe and comfortable environment for both patients and staff.

Function: Patient Engagement and Marketing

Marketing and Promotion:

· Develop and execute marketing strategies to attract new patients.

· Collaborate with the marketing team to create promotional materials.

· Organize health education programs and community outreach events.

Patient Engagement:

· Foster a patient-centric culture and ensure a positive patient experience.

· Address patient concerns and complaints promptly and effectively.

· Develop patient loyalty programs to enhance retention.

Data Analysis and Reporting:

Analyze patient demographics, preferences, and trends to tailor services.

Generate reports on patient satisfaction, retention, and engagement.

Use data insights to refine clinic offerings and marketing strategies.

Function: Quality Assurance and Improvement

Process Improvement:

Identify operational inefficiencies and bottlenecks within the clinic.

Implement process improvements to enhance workflow and efficiency.

Collaborate with staff to streamline clinic operations.

Interdepartmental Collaboration:

Community Engagement: Build and maintain positive relationships with local healthcare providers.

Establish partnerships with community organizations and institutions.

Represent the clinic at healthcare conferences and networking events.

Community Engagement:

Build and maintain positive relationships with local healthcare providers.

Establish partnerships with community organizations and institutions.

Represent the clinic at healthcare conferences and networking events.

Function: Emergency Response and Safety

Emergency Preparedness:

Develop and implement emergency response protocols for the clinic.

Conduct regular drills and training for staff to ensure readiness.

Qualifications

• Strong leadership and organizational skills
• Experience in healthcare/Clinic management or administration
• Knowledge of regulatory requirements and quality standards in healthcare
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Problem-solving and decision-making abilities
• Bachelor's or Master's degree in Healthcare Administration, Business Administration, or related field
• Experience in rheumatology or musculoskeletal disorders is a plus

Industry

• Hospitals and Health Care

Employment Type

Full-time

• Hospitals and Health Care

Full-time