Car Park Manager

JOB DESCRIPTION   Position Title:                 Car Park Manager – Secure Parking   Department : Operations Location:         Reports To:      Operations Manager /Regional Manager – Operations No. of Positions Reporting in:          Directly    : Wardens , Cashiers & Supervisors     A. Key Performance Areas   q  Submit accurate & timely shift reports and attendance q  Ensuring cash collections are accurate & deposited the same with the appropriate authority q  To Recruit , train & build ground staff team at the site q  Maintain full ground staff strength as per the approved budget q  Responsible for all aspects related to revenue growth, site staff strength, training and development of staff at site, maintaining discipline and following approved SOP and MIS reporting to Operations , HR , and Accounts, q  High Voice of Customer (VOC) from the Client.   B. Key Responsibilities   S. No. Responsibilities 1 q  Ensuring Smooth Car Park Operations q  Track punctuality & regularity , manage discipline within the site car park team consisting of wardens, cashiers & supervisors q  Handle technical issues in case of any IT / other equipment problem, boomer problems. Track loss due to down time of equipment q  Count cash, store, lock and hand over cash at the end of ever shift q  Prepare shift summary statement indicating cash collected, number of cashiers present etc 2 §  Adhere to Secure Park Compliance Code and SOP §  Implement work processes at the site with regular updations on ticketing processes §  Handle disciplinary issues as per Secure Parking guidelines, in case of serious issues report case to Operations manager and HR manager immediately 3 §  Track individual warden ,cashier, supervisor performance §  Conduct 3-4 surprise audit checks in the booths and collect cash 4 §  Client relationship §  Submit reports on car park volume etc to clients as per agreed terms / periods §  Manage site disputes and resolves minor customer issues independently   §  Handle queries / issues from authorities such as labour inspectors, police ect §  For example, develop process for tracking time sheets in case of time based billed for development services,   §  Sanction leave to ground staff in a way that the operations are affected to the minimal and the numbers required are not effected.   §  Provide inputs on accurate attendance for the month to the HR   §  Promote harmony and demonstrate performance orientation & fair play at work   Team development & performance management §  Train, regularly give on the job coaching to wardens, cashiers on dress code, dress sense, cleanliness, greeting customers overall staff grooming. §  Also train them to improve work efficiency such as issuing tickets faster, organizing cash box in a way that change / cash can be paid back / collected quickly §  Be a guide and coach for wardens cashiers supervisors understand their concerns be their mentor §  Constantly communicate and be in touch with the booth and observe delivery of service – both with a view to improve training & get (observed) customer feedback  Candidate Profile  ·       Graduate in any discipline  ·       Working knowledge and profiency in MS – Office (Excel, Word, PPT) writing reports and MIS good Email communication skills. ·       Candidates coming from Facility management /Car Park Management /Retail in supervisory/managerial position ·       Minimum 5-7 yrs or managerial experience and man management expertise          E. Internal Relationships   Role – Department Frequency of Interaction Purpose Corporate - Operations Team Daily To give status on car park counts, cash collected, queries, escalate disputes etc Finance & Accounts As required To provide accounts accurate attendance data for client billing. And all other accounts related requirements. Human Resources As required For recruitment and staffing, leave data records, payroll processing,  get inputs on training, interpret HR policies, training and development of ground staff , statutory and compliance and  disciplinary issues etc       F. External Relationships   External Agency Frequency of Interaction Purpose   Labour inspectors As and when required For routine inspection on labour and statutory compliance management. Police Inspection authorities As and when required To clarify queries Client – Mall developer As and when required To allow them to inspect the site and provide service, and give clarifications                 G. Key Competencies required to perform the current role   Knowledge   1.   good knowledge in spoken & written English 2.   Knowledge of labor statutes and practices 3.   Aptitude for counting, tracking and inspecting numbers / cash 4.   Ability to audit         Managerial   1.    Ability to control, train and command respect from a junior team 2.   Ability to resolve conflicts quickly and in a calm way 3.   Customer focus 4.   Create a positive work environment for the team 5.   Build pride and employee branding of working for Secure Parking         Behavioral Precise, unemotional Ability to lead operational teams Ability to repeat instructions, give instructions to the last detail for. e,g “ Say good morning, collect the card, swipe the card, lift the boomer and then make and entry etc Ability to trace cash flow pattern as per the car entry volume