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Capgemini
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Business Services - India Site Leader

Business Services - India Site Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Capgemini

10 years

0 Lacs

Pune Maharashtra India

Posted:1 month ago| Platform:

Apply

Skills Required

coordination strategy vision underwriting processing finance analytics efficiency compliance service automation technology drive leadership governance risk controls management sourcing learning development scaling lean sigma ai collaboration regulations data security compensation training

Work Mode

Remote

Job Type

Full Time

Job Description

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Main Responsibilities

Strategic Leadership:

In coordination with Business Services strategy, develop and execute the vision and operational strategy for the India site, ensuring alignment with Operations and Business objectives.

Operations Management:

Oversee and promote actions to optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services, emphasizing efficiency, compliance, and cost-effectiveness.

Service Delivery Excellence:

Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience.

Financial & Performance Management:

Drive cost efficiencies and operational KPIs, ensuring high-value delivery.

Stakeholder Management:

Partner with Business Services Head, business units, and technology teams to align offshore operations with our client priorities.

Talent & Leadership Development:

Build, mentor, and retain a high-performing team, fostering a culture of high performance and continuous improvement.

Governance & Compliance

: Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience.

Requirements

KEY QUALIFICATIONS & EXPERIENCE

The ideal candidate will bring deep expertise in managing operations, leading large teams, and collaborating with global stakeholders to enhance efficiency, innovation, and value creation
Industry Expertise: Strong background in general insurance, financial services and understanding of underwriting, claims, policy administration, and digital transformation
Experience: 10+ years in leadership roles and knowledge in global business services, operations, technology and/or shared services
People Management & Operations: Understanding key HR processes from talent sourcing and acquisition to talent and performance management, along with continuous learning and development, to foster a great Employee Experience
Leadership & Strategy: Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model
Operational Excellence: Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience
Technology & Innovation: Exposure to digital transformation initiatives, including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting
Global Collaboration: Ability to work across geographies, managing stakeholders in the US, India, and other global locations
Regulatory & Compliance: Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
*Note: Benefits differ based on employee level

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Business Services - India Site Leader