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Capgemini
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Business Services - India Site Leader

Business Services - India Site Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Capgemini

10 - 14 years

0 Lacs

pune maharashtra

Posted:1 month ago| Platform: Shine logo

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Skills Required

operations management stakeholder management operational excellence service delivery excellence financial performance management talent leadership development governance compliance industry expertise people management operations leadership strategy technology innovation global collaboration regulatory compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Our client is one of the United States" largest insurers, offering a wide range of insurance and financial services products with a gross written premium exceeding US$25 Billion (P&C). They cater to over 10 million U.S. households and manage more than 19 million individual policies across all 50 states. Their services are delivered through a network of over 48,000 exclusive and independent agents along with nearly 18,500 employees. Additionally, our client is a part of one of the largest Insurance Groups globally. As the leader for this role, you will have the following key responsibilities: - Strategic Leadership: Develop and execute the vision and operational strategy for the India site in alignment with Business Services strategy and overall business objectives. - Operations Management: Oversee and optimize business functions such as underwriting, claims processing, policy servicing, finance, analytics, and IT services to ensure efficiency, compliance, and cost-effectiveness. - Service Delivery Excellence: Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience. - Financial & Performance Management: Drive cost efficiencies and operational KPIs to ensure high-value delivery. - Stakeholder Management: Collaborate with Business Services Head, business units, and technology teams to align offshore operations with our client's priorities. - Talent & Leadership Development: Build and retain a high-performing team while fostering a culture of high performance and continuous improvement. - Governance & Compliance: Ensure adherence to regulatory, risk, and compliance standards while maintaining strong controls and operational resilience. Key Qualifications & Experience required for this role include: - Industry Expertise in general insurance and financial services, with a strong understanding of underwriting, claims, policy administration, and digital transformation. - Leadership Experience: Minimum of 10 years in leadership roles with knowledge in global business services, operations, technology, and/or shared services. - People Management & Operations: Understanding of key HR processes and continuous learning and development to enhance employee experience. - Leadership & Strategy: Proven experience in setting up, scaling, and managing large teams in a captive or offshore shared services model. - Operational Excellence: Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience. - Technology & Innovation: Exposure to digital transformation initiatives including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting. - Global Collaboration: Ability to manage stakeholders in the US, India, and other global locations. - Regulatory & Compliance: Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations. Benefits offered with this position include: - Competitive salary and performance-based bonuses - Comprehensive benefits package - Home Office model - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally known group - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development *Note: Benefits may vary based on employee level.,

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Business Services - India Site Leader