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Business Services - India Site Leader

Business Services - India Site Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Capgemini

10 - 14 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

operations management stakeholder management operational excellence service delivery excellence financial performance management talent leadership development governance compliance industry expertise people management operations leadership strategy technology innovation global collaboration regulatory compliance

Work Mode

On-site

Job Type

Full Time

Job Description

As one of the United States" largest insurers, our client provides a wide range of insurance and financial services products with a gross written premium exceeding US$25 Billion (P&C). Serving over 10 million U.S. households and 19 million individual policies nationwide, our client is part of one of the largest Insurance Groups globally. **Role Overview:** You will play a pivotal role in the strategic leadership of the India site in alignment with Business Services strategy, overseeing operations, service delivery excellence, financial management, stakeholder engagement, talent development, governance, and compliance. **Key Responsibilities:** - Develop and execute the vision and operational strategy for the India site in coordination with Business Services strategy - Optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services for efficiency, compliance, and cost-effectiveness - Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience - Drive cost efficiencies and operational KPIs for high-value delivery - Partner with Business Services Head, business units, and technology teams to align offshore operations with our client priorities - Build, mentor, and retain a high-performing team, fostering a culture of high performance and continuous improvement - Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience **Qualifications Required:** - Deep expertise in managing operations, leading large teams, and collaborating with global stakeholders - Strong background in general insurance, financial services, and understanding of underwriting, claims, policy administration, and digital transformation - 10+ years of experience in leadership roles with knowledge in global business services, operations, technology, and/or shared services - Understanding of key HR processes, talent management, and performance management to foster a great Employee Experience - Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model - Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience - Exposure to digital transformation initiatives, including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting - Ability to work across geographies, managing stakeholders in the US, India, and other global locations - Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations This position offers a competitive compensation and benefits package, including a competitive salary, performance-based bonuses, comprehensive benefits package, home office model, career development opportunities, flexible work arrangements, dynamic work culture, private health insurance, pension plan, paid time off, and training & development. Please note that benefits may vary based on employee level.,

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Business Services - India Site Leader