2836 Business Operations Jobs - Page 46

Senior Finance Associate Location: Bengaluru Reporting Line: Finance Controller Who are we? Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses. Mission Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs. Values: Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests. 1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation. Always In Service: We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience. Role Overview: Silkhaus is seeking a Senior Finance Associate to strengthen our financial operations and reporting processes. This role is ideal for a highly organized finance professional with a strong grasp of financial workflows, internal controls, and accounting standards. You will play a key role in ensuring accuracy, compliance, and operational excellence across our finance function. Key Responsibilities: Core Financial Operations: Lead day-to-day financial operations, including accounts receivable, accounts payable, reconciliations, and expense tracking. Ensure timely and accurate processing of transactions in accordance with internal policies. Collaborate closely with internal departments to streamline financial processes and support business operations. Month-End and Year-End Close: Drive the monthly close process including journal entries, accruals, and ledger reviews. Reconcile key accounts and ensure completeness and accuracy of financial records. Support internal and external audits with proper documentation and audit schedules. Accounting Standards and Compliance: Ensure adherence to IFRS and internal accounting policies. Assist in implementing and maintaining robust financial controls. Stay updated on regulatory changes and translate them into operational procedures where needed. Financial Reporting & Analysis: Prepare management reports and dashboards to support decision-making. Assist in budgeting, forecasting, and tracking financial performance vs. plan. Support investor reporting and data requests as required. Skills and Qualifications: Qualified Chartered Accountant (preferred) or Bachelors/Master s degree in Finance or Accounting. 3-5 years of relevant experience, with a focus on financial operations and reporting. Strong working knowledge of accounting principles and IFRS. Experience with ERP systems (NetSuite preferred) and advanced Excel skills. High attention to detail, structured thinking, and ownership mindset. Strong interpersonal and communication skills. Preferred Skills: Experience with ERP systems (e.g., NetSuite) is advantageous. Knowledge of International Financial Reporting Standards (IFRS). Ability to thrive in a fast-paced, entrepreneurial environment. Why Join Silkhaus: At Silkhaus, we foster a culture of innovation, ownership, and growth. We offer opportunities to work with a diverse team of industry experts and access to cutting-edge technology in the real estate and hospitality sectors. Join us in revolutionizing global short-term rentals and advancing your career in finance with a forward-thinking company. Silkhaus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Administrator We are seeking an experienced and proactive IT Administrator to join our fast-growing cloud manufacturing startup. As an IT Administrator, you will be responsible for managing our IT infrastructure, ensuring smooth operations, resolving IT issues across the organization, and implementing effective processes for IT management. The ideal candidate should have hands-on experience with Microsoft 365 administration, managing hardware and software, budgeting, and overseeing security protocols. Additionally, you will be tasked with developing and maintaining standard operating procedures (SOPs) and managing an efficient IT department. Responsibilities: - Manage and administer Microsoft 365, including user management, security, and email configurations. - Configure, troubleshoot, and maintain laptops, desktops, and other IT equipment for new and existing employees. - Oversee IT hardware purchases, vendor coordination, and asset management to ensure optimal performance and resource allocation. - Develop and manage the IT budget, ensuring cost-effective solutions for the companys technology needs. - Provide timely support and resolution for IT-related issues, including software installations, network connectivity, and system errors. - Handle security and compliance-related activities, including firewall management, CCTV, access control systems, and spam protection. - Prepare, document, and maintain Standard Operating Procedures (SOPs) for IT processes and workflows. - Implement an approval process to ensure IT decisions align with business objectives and compliance requirements. - Maintain an efficient IT department by streamlining operations, improving response times, and ensuring clear communication. - Coordinate and implement upgrades, patches, and preventative maintenance for IT systems. - Collaborate with other departments to ensure IT processes support overall business operations and improve productivity. - Assist in documenting IT policies, procedures, and system configurations for future reference and audits. - Stay updated on the latest technology trends, ensuring the companys IT infrastructure remains secure and up-to-date. **Requirements:** - 2-3 years of experience as an IT Administrator or in a similar role. - Proficiency in Microsoft 365 administration, including user and email management. - Strong knowledge of configuring, maintaining, and troubleshooting laptops, desktops, and other IT hardware. - Experience in IT hardware procurement, vendor management, and asset tracking. - Familiarity with budgeting for IT infrastructure and resource planning. - Excellent problem-solving skills and the ability to resolve IT issues efficiently. - Understanding of security systems, including firewalls, CCTV, access control, and spam protection. - Experience in preparing and maintaining SOPs and implementing approval processes for IT operations. - Ability to manage an IT department efficiently, ensuring streamlined operations and effective communication. - Knowledge of compliance protocols and experience with IT security management. - Strong communication skills and the ability to coordinate with different teams to address IT needs. - Flexibility to adapt to a fast-paced environment and take initiative in managing IT operations. If youre passionate about creating a well-managed and secure IT environment and have a knack for process improvement, we invite you to be a key part of our growing team! Join us in building a highly efficient and secure IT department.

Product Strategy & Roadmap: Define and champion the product vision, strategy, and detailed roadmap for OMS, Fulfillment, Change Order, and Return Orchestration, aligning with the overall FCC and Flipkart business objectives. Requirements Definition: Translate business needs and user insights into detailed product requirements, user stories, and usAs a PM2 for the Supply Chain POD within Flipkart Commerce Cloud (FCC), youll be at the forefront of building scalable and innovative supply chain solutions. You will own the product strategy, roadmap, and execution for critical components including Order Management System (OMS), Fulfillment, Change Order (CHOR), and Return Orchestration (RO). This role requires a deep understanding of e-commerce supply chain operations, a knack for solving complex technical challenges, and the ability to drive cross-functional collaboration to deliver impactful products that power Flipkarts vast ecosystem. Youll work closely with engineering, design, business, and operations teams to define, build, and launch features that optimize efficiency, improve customer experience, and enable new business models. cases, ensuring clarity and precision for engineering teams. Feature Prioritization: Ruthlessly prioritize features and initiatives based on impact, effort, and strategic alignment, managing trade-offs to deliver maximum value. Execution & Launch: Drive the end-to-end product lifecycle, from ideation to launch and post-launch analysis. Work closely with engineering and design to ensure timely and high-quality product delivery. Stakeholder Management: Proactively engage and manage relationships with key stakeholders across business, operations, engineering, and leadership to gather requirements, communicate progress, and align on product decisions. Performance Monitoring & Optimization: Define and track key performance indicators (KPIs) for your products, analyze data to identify areas for improvement, and iterate on features to optimize performance. Market & Competitive Analysis: Stay abreast of industry trends, competitive landscape, and emerging technologies in supply chain and e-commerce to identify new opportunities and inform product strategy. Cross-Functional Collaboration: Foster strong collaboration with engineering, design, quality assurance, and other product teams to ensure seamless integration and alignment across the platform. Product Strategy & Roadmap: Define and champion the product vision, strategy, and detailed roadmap for OMS, Fulfillment, Change Order, and Return Orchestration, aligning with the overall FCC and Flipkart business objectives. Requirements Definition: Translate business needs and user insights into detailed product requirements, user stories, and usAs a PM2 for the Supply Chain POD within Flipkart Commerce Cloud (FCC), youll be at the forefront of building scalable and innovative supply chain solutions. You will own the product strategy, roadmap, and execution for critical components including Order Management System (OMS), Fulfillment, Change Order (CHOR), and Return Orchestration (RO). This role requires a deep understanding of e-commerce supply chain operations, a knack for solving complex technical challenges, and the ability to drive cross-functional collaboration to deliver impactful products that power Flipkarts vast ecosystem. Youll work closely with engineering, design, business, and operations teams to define, build, and launch features that optimize efficiency, improve customer experience, and enable new business models. cases, ensuring clarity and precision for engineering teams. Feature Prioritization: Ruthlessly prioritize features and initiatives based on impact, effort, and strategic alignment, managing trade-offs to deliver maximum value. Execution & Launch: Drive the end-to-end product lifecycle, from ideation to launch and post-launch analysis. Work closely with engineering and design to ensure timely and high-quality product delivery. Stakeholder Management: Proactively engage and manage relationships with key stakeholders across business, operations, engineering, and leadership to gather requirements, communicate progress, and align on product decisions. Performance Monitoring & Optimization: Define and track key performance indicators (KPIs) for your products, analyze data to identify areas for improvement, and iterate on features to optimize performance. Market & Competitive Analysis: Stay abreast of industry trends, competitive landscape, and emerging technologies in supply chain and e-commerce to identify new opportunities and inform product strategy. Cross-Functional Collaboration: Foster strong collaboration with engineering, design, quality assurance, and other product teams to ensure seamless integration and alignment across the platform.

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon s customers? Do you want to build and deploy advanced algorithmic systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning and Data Sciences team for India Consumer Businesses. If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the companys bottom-line, we want to talk to you. Major responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon s historical business data to help automate and optimize key processes Design, development, evaluate and deploy innovative and highly scalable models for predictive learning Research and implement novel machine learning and statistical approaches Work closely with software engineering teams to drive real-time model implementations and new feature creations Work closely with business owners and operations staff to optimize various business operations Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation Mentor other scientists and engineers in the use of ML techniques Experience programming in Java, C++, Python or related language Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse Experience implementing algorithms using both toolkits and self-developed code Have publications at top-tier peer-reviewed conferences or journals

Job Title: Data Engineer Experience: 59 Years Location: Pune Notice Period: Immediate Joiner Only Role Overview: We are looking for a Data Engineer with a strong background in DataOps, Tech Support, and Reporting QA to join our dynamic engineering team. This role demands a combination of strong technical troubleshooting skills, an analytical mindset, and a proactive attitude towards solving data integrity issues across enterprise-scale data systems. The ideal candidate will be responsible for ensuring the health, reliability, and accuracy of data workflows critical to business operations. Key Responsibilities: Data Health Monitoring: Proactively monitor data pipelines for Tune-In & Local reports and ensure ongoing reliability. Issue Investigation: Analyze and debug data integrity issues; escalate bugs when necessary. Pipeline Validation: Validate and troubleshoot configuration payloads from UI Bakery to Airflow DAGs . Airflow Support: Troubleshoot DAG execution failures across different environments and ensure continuity. Documentation: Create and maintain detailed documentation including fixes, runbooks, and best practices . Support & Coordination: Provide on-call support (as required) for TV schedule partner feeds and resolve time-sensitive issues. Collaboration: Work with cross-functional teams and contribute both independently and collaboratively. Continuous Improvement: Suggest improvements to data processes and proactively identify potential risks and bottlenecks. Mandatory Skills: Strong experience in : DataOps , Technical Support , or Reporting QA Snowflake , Apache Airflow (DAGs) Python (script debugging, reporting tasks) SQL (advanced proficiency) Strong troubleshooting , documentation , and organizational capabilities Excellent written and verbal communication skills Preferred / Good-to-Have Skills: Experience with tools like Astronomer , Retool , UI Bakery , Sigma Familiarity with cloud data warehouses Understanding of QA concepts : null checks, duplicate detection, outlier/user error handling Domain knowledge in Ad Tech , including TV schedules , attribution models , and conversion/lift reporting

Responsibilities: * Manage customer requests via phone, email & chat * Collaborate with cross-functional teams on process improvements * Ensure timely resolution of issues * Maintain high levels of service excellence

Dear Candidates, we are looking out for talented and driven individuals to join our growing team. We welcome you all to come for a Face-to-Face interaction. Find the details below: - Date:- 08th -July, 2025 (Tuesday) Locations: HDFC BANK HOUSE - HDFC BANK LTD, KHASRA No. 740, KHEWAT No. 33, KHATA No. 263 DEELI MARBLE MARKET Opened Positions: -Teller, Teller-Authorizer, PB classic/Sales, Welcome desk Candidates are requested to come in formals with 2 photocopies of their Resume. Roles & Responsibilities: - Generate business and cross sell all products and services of the Bank. Relationship Management for a Preferred & Imperia portfolio of customers. Branch Operations and Audit Compliance Required Skills:- 3-10 years of experience in banking and sales. Graduation (any stream) Knowledge of basic banking functions and the economy.

Role & responsibilities Job Summary: Strategic leadership position responsible for overall operational excellence, business growth, and organizational development. Serves as the key operational decision-maker under Business Head guidance, driving revenue growth, operational efficiency, and market expansion initiatives. Key Responsibilities: Strategic Operations Management Develop and implement comprehensive operational strategies aligned with business objectives Oversee end-to-end operations including supply chain, inventory, quality control, and customer experience Drive business growth initiatives and expansion planning Ensure compliance with organic certification standards and regulatory requirements Manage vendor relationships and negotiate favorable terms for procurement and services Financial Performance & P&L Management Monitor and optimize store profitability and cost management Analyze financial performance metrics and implement improvement strategies Budget planning and expense optimization across all operational areas Revenue enhancement through strategic pricing and promotional activities Monthly financial reporting and performance analysis to Business Head Team Leadership & Development Lead, mentor, and develop the operations team for optimal performance Establish performance standards and conduct regular team evaluations Design and implement training programs for skill enhancement Foster a culture of excellence, customer focus, and continuous improvement Succession planning and talent development for organizational growth Quality Assurance & Customer Experience Maintain highest standards of product quality and customer service Implement systems for consistent customer experience delivery Monitor customer satisfaction and implement improvement initiatives Ensure brand standards and organic product authenticity across all touchpoints Key Result Areas (KRAs): 1. Revenue Growth & Profitability 2. Operational Efficiency 3. Team Performance & Development 4. Customer Satisfaction & Market Position 5. Strategic Initiatives & Business Development Preferred candidate profile Education: MBA/PGDM in Operations/Business Administration or Engineering graduate with management experience Experience: 8-12 years in operations management, preferably in retail/FMCG/food industry Skills: Strategic planning, team leadership, financial management, vendor negotiation, process optimization Preferred Qualifications: Experience in organic food/health product industry Multi-location operations management experience Understanding of supply chain and quality management systems Local market knowledge of Gujarat/Ahmedabad

Req ID: 331441 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst to join our team in Pune, Mah r shtra (IN-MH), India (IN). Participate in High Level Business & Project Review Meetings for Lending business operations application modernization projects Leverage specialized lending business knowledge for requirements gathering and documentation Define As-Is process flows, conduct gap analysis, gather business requirements, conduct peer reviews, finalize the systems specifications, and gain stakeholder approval Provide support to business teams in terms of answering questions, clarifying requirements, and resolving issues as they arise during design and development Provide support in stakeholder management and co-ordinate between client and offshore teams during credit application development initiative Provide domain support to development teams on core lending specific requirements Support testing teams in test script creation, review, and execution for the credit application modernization project Ensure that all deliverables are of high quality and standard Interacting with business owners, product teams, product vendors, other applications owners, external customers, and internal customers to identify requirements and deliver those within stipulated timelines. Provide content leadership in working with the clients in defining solutions to their business requirements. Project Manage delivery of the agreed engagement outcomes for the client. Responsible for leading High-Level Business & Project Review Meetings Work with the delivery / implementation teams to provide domain inputs and to ensure delivery and implementation of the proposed solution. Interacting with the technical team to ensure that the requirements are clear and well understood. Translating business requirement document to software requirement specifications. Review test strategy & test specifications, assist in functional testing and provide UAT/BAT support

Qualification B.Com/BBA/BSW and M.Com/MBA/MSW in relevant subject with 55% or equivalent grade with NET/SLET/PhD Eligibility Criteria Assistant Professor : Fresher or 2 years of Teaching experience Associate Professor : Minimum of 8 years of Teaching with at least 5 years at the Assistant Professor level. Minimum 7 Research publication Guided students for research projects Professor : At least 10 years of Teaching with at least 5 years at the Associate Professor level. Minimum 10 Research publication Leadership roles in academic or research institutions Roles and Responsibility 1) Offering comprehensive knowledge related to core aspects of Commerce and Management, including subjects such as business operations, financial planning, marketing strategies, human resource management, and strategic management. 2) Contributing to the design and development of the curriculum, ensuring that the content is up-to-date, industry-relevant, and adheres to academic standards while addressing emerging trends in business and management. 3) Utilizing a blend of effective teaching methods such as lectures, case studies, group discussions, business simulations, industry visits, and practical training to enhance student learning and engagement. 4) Partnering with industry experts, government organizations, and other educational institutions to engage in research initiatives, industry-focused studies, and practical business challenges. 5) Guiding students through their academic pursuits and professional paths, providing advice on industry developments, career prospects, and promoting the growth of essential skills required for success in the business environment. 6) Proactively participating in professional development sessions, attending seminars, and consistently enhancing teaching techniques, technological resources, and industry expertise to remain at the cutting edge of the dynamic field of commerce and management. Skills Guiding and Advising Students Engaging Instructional Approaches Evaluation and Constructive Criticism Efficient Time Organization Research Techniques and Approaches

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. As a Control Manager Associate within the Control Management team, you will lead evaluations of control design and performance, and validate issue remediation related to Regulatory, Audit, CCOR, and Business findings. You will collaborate with business units and other organizations to understand the risk and control environment, and facilitate meaningful discussions about control gaps and issue resolution solution. Job responsibilities Analyze issue root cause and confirm remediation of the issue has occurred based upon action plan activities. Facilitate meetings with business owners and other partners to conduct evaluation, deliver results and influence sustainable control enhancements. Support evaluation and remediation feedback in writing with logical arguments for findings and sufficient evidence to withstand 3 rd party scrutiny. Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change. Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration. Demonstrate leadership and teamwork to ensure goals are achieved for timely evaluation of controls and validation of issues in scope. Find opportunities for process improvements and ability to communicate feedback to management. Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions Required qualifications, capabilities and skills Bachelor s degree or equivalent experience required. 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance. Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment. Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues. Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization. Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. As a Control Manager Associate within the Control Management team, you will lead evaluations of control design and performance, and validate issue remediation related to Regulatory, Audit, CCOR, and Business findings. You will collaborate with business units and other organizations to understand the risk and control environment, and facilitate meaningful discussions about control gaps and issue resolution solution. Job responsibilities Analyze issue root cause and confirm remediation of the issue has occurred based upon action plan activities. Facilitate meetings with business owners and other partners to conduct evaluation, deliver results and influence sustainable control enhancements. Support evaluation and remediation feedback in writing with logical arguments for findings and sufficient evidence to withstand 3 rd party scrutiny. Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change. Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration. Demonstrate leadership and teamwork to ensure goals are achieved for timely evaluation of controls and validation of issues in scope. Find opportunities for process improvements and ability to communicate feedback to management. Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions Required qualifications, capabilities and skills Bachelor s degree or equivalent experience required. 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance. Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment. Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues. Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization. Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary.

Senior Technical Program Manager Overview: The SPM 1 9B is a new role in Pune, India Tech Hub, that will have to fulfil some of the far-reaching impact for the PTS International Program. It is meant to meet the fast growing business needs across the MEA and APAC regions by bringing in strong reporting, auditing and capacity management discipline in the program. The individual contributor role will be a highly-visible and dynamic role, with expectations to handle multiple tasks and special project-needs on a day-to-day basis. The candidate is excepted to be strongly focussed on achieving results, manage stakeholders and hustle working across the engineering and management layer of the program. Role: The candidate fulfilling this role is expected to work across the teams of PTS International Program for the various types of program-relevant reporting for senior leaders and executives including (and not limited to) ALM reporting which are needed for SPM decision-making related to demand management reports, capacity management reports, priority management, etc. the person in this role is expected to work within very tight timelines. The candidate is also expected to support the lead in vendor/partner identification and relations management as well. He/She will also have to keep a tab on the Pay Orders and financials and report on the budget availability on time to time basis. He/She will be closely working with the SPM leader and be the advisor to the Program on any foreseeable risks and the overall ground-health on some of the key project executions. Day to day interactions with various stakeholders across Delivery, Quality Engineering, Business Operations, Product and Regional leads and lead the chain of discussions to successful closure. All about you: Very strong communication skills (both written and spoken) Has extensively done stakeholder management Strong attitude to learn the new Willing to work in high-pressure environments and continue to deliver flawless works on a timely-basis A mathematical or Business degree is very useful. Strong analytical skills are a must Brings a Business intent to drive to success as well as have an eye for detail A flair to multi-task and handle diverse teams

This director position is responsible for managing business operations and resources within area of responsibility including people management and sales enablement. May also be responsible for project oversight of staff augmentation projects. Experience Level: 15+ years of experience on BSS / BRM / ECE portfolio. Preferable experience in implementation of on Oracle products - BRM / ECE / OC3C Key Skills: Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (hands on preferred with preference to Oracle Technologies) Good understanding across technologies covering Billing , Elastic Charging and other core Telecom technologies across 2G, 3G, 4G and also 5G Act as lead BSS. Good to have development capabilities and out of box thinking to enable automation. Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Meet regularly with project stakeholders and define project goals and objectives as well as lead budget and resource allocation through all project phases. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is must. Good understanding of Kubernetes , Dockers , K8 Framework Capability to lead large scale transformation and multiple BSS project simultaneously. Accountable for fulfilling business goals, meeting budgets, maintaining strategic direction, and ensuring quality of delivery by consultants within their area of responsibility. Develops plans to successfully implement operational policies and achieve business plan/strategic objectives. Typically manages multiple first-line managers and/or senior level individual contributors. Is accountable for managing a significant revenue stream and customer base. Ensures managers and teams adheres to appropriate methodologies and consistently utilizes Oracle best practices to accomplish assigned work product. Provides strategic leadership in staffing complex engagements. Resolves staffing issue in complex engagements. Serves as advisor or project sponsor role for moderately complex engagements as necessary. Experience Level: 15+ years of experience on BSS / BRM / ECE portfolio. Preferable experience in implementation of on Oracle products - BRM / ECE / OC3C Key Skills: Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (hands on preferred with preference to Oracle Technologies) Good understanding across technologies covering Billing , Elastic Charging and other core Telecom technologies across 2G, 3G, 4G and also 5G Act as lead BSS. Good to have development capabilities and out of box thinking to enable automation. Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Meet regularly with project stakeholders and define project goals and objectives as well as lead budget and resource allocation through all project phases. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is must. Good understanding of Kubernetes , Dockers , K8 Framework Capability to lead large scale transformation and multiple BSS project simultaneously.

Business Analyst with 8 or more years experience in software development of complex systems such as Enterprise Resource Planning systems and surrounding integrations and technology and is adept at simplifying intricate processes and gathering diverse requirements. Key Responsibilities Requirement Elicitation: Collaborate with stakeholders to gather and analyze detailed business, user, and technical requirements for software development projects. Process Decoding: Break down intricate processes to understand workflow, identifying areas for improvement and alignment with project goals. Solution Definition: Translate requirements into clear solution specifications that guide developers in creating software features and functionalities. Documentation: Create detailed documentation, including user stories, use cases, and functional specifications, to guide the development team. User Experience (UX): Advocate for user-centric design, ensuring software interfaces are intuitive, user-friendly, and aligned with user needs. Process Improvement: Identify opportunities for process optimization, both within the development cycle and broader business operations Visionary: Responsible for contributing to the strategic direction and defining business requirements to meet industry, regulatory and legal requirements. Training: Provide functional and technical guidance to the product development and support team. Testing: Contribute to the quality of deliverables by Acceptance Testing (Function Testing) enhancements. Delivery: Complete tasks on time and meeting quality standards. Support: Assist Support and Services teams as needed, for example: Provide education to the customer on how to use the product and what is supported to help achieve the users goal. Confirm enhancement requests for functionality beyond the product s current design intent. Confirm bugs which need to be approved by the Business Analyst for correction. Key Requirements/Experience Proven experience in software development methodologies Strong problem-solving skills and analytical skills Ability to multi-task Self-teacher in acquiring technical skills Superior communication skills, mastering the 7 C s of communication: clear, correct, complete, concrete, concise, considered and courteous. Comfortable speaking 1 on 1 and in group settings Experienced presenter and exposure to MS Project. Proficient written communication skills and experience in MS Word. Able to explain complex subjects and rephrase content to ensure everyone has the same understanding Active listener and courteous of other s Strong English language skills. Basic Qualifications: Bachelors degree in a related field (e.g., Business Administration, Computer Science, Information Technology) Experience in business analysis, system requirements gathering, and documentation Strong knowledge of development lifecycles and methodologies. Preferred Qualifications: Experience with Infor OS and ION or similar integration technologies. Experience in the Enterprise Resource Planning (ERP) product domain. Project Management or leadership skills.

Grade I - Office/ Core Responsible for supporting business activities including collation, analysis and development of performance reporting with relevant business context through various reporting methods and using basic technical capabilities, recommend solutions to help the organization achieve its initiatives. Job Description: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Responsibilities: Initial point of contact for all retail consumers regarding site experience concerns Provide exceptional customer service to our customers and team members. Leverage deep understanding of specific key account customers, processes / systems Act as a critical issue point for any verbal or written form of enquiries from external/internal customers Interact in a professional, friendly, and efficient manner and bring up relevant concerns Retail marketing program information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification, and management of complaint root causes. Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel. Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality. Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, escalation requirements and paths. Must have the ability to determine the appropriate actions for new or unique incidents without scripted guidance. Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly. Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments. Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities. Representatives must actively engage in continuous improvement in all activities Required Skills & Experience: Bachelor s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills. Superior customer service skills. Excellent written/oral communication skills and ability to build effective working relationships. Minimum 5-7 years of experience in established customer service organizations Team-oriented approach. Strong problem-solving skills. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in technology and systems to help ensure effective improvement execution. DESIRABLE CRITERIA: Retail experience, preferably in a convenience store or equivalent venue. Basic familiarity with convenience store food and facility equipment. Must demonstrate a solid understanding of customers needs / behaviors. Strong time management and organization skills. Highly motivated

We are seeking a self-starter, strong communicator, hardworking and able to interact with management and various teams on a regular basis. This successful candidate will be focused, intelligent, dependable, and able to manage multiple tasks at the same time. In this role you will... Perform Procurement System Administration: Provision new user access and assign roles, creates and maintains approval workflows, creates and maintains custom workflows, creates and maintains external workflows related to service delivery partner system utilization. Manages procurement support tickets. Manages assignment of ServiceNow ticket distribution among the Strategic Sourcing/Procurement team and Contract Administrator team. Manages and supports procurement system quality control of all the purchase requisition including review of category, accounting, prepaid designation, and amortization schedule. Under minimal supervision, this position manages and administers the integrity, quality, and efficiency of the P2P system including global processes, and systems. Oversees the production and processing of all Procurement operation tasks including but not limited to Requisition and Purchase Order processing, customer support and training, and supplier strategy and management. Ensures that the deliverables of the procurement operations department are accurate, timely, and meet established quality and quantity customer service levels. Implements and communicates P2P policies and procedures to department and/or regional personnel. This includes communicating updates and procedural information on functional changes to ensure departments and/or divisions comply with established corporate policies and procedures. Managing user access and permissions within the procurement system. Maintaining system data integrity by monitoring for errors and performing data cleansing. Implementing system updates and upgrades, ensuring seamless transition. Configuring system settings to align with company procurement strategies. Monitoring procurement workflows within the system, identifying bottlenecks and areas for improvement. Troubleshooting system issues and providing timely resolution to user queries. Analyzing procurement data to identify trends and cost-saving opportunities. Reporting on key procurement metrics like spend analysis, supplier performance, and compliance. Monitors and ensures compliance with the organization s policies and procedures related to the production, processing, and delivery of the procurement processing functions. Ensures the integrity of the procurement system. Leads the training of personnel on the current system, as we'll as, on any upgrade related changes to maximize the accuracy and efficiency of the procurement operation activities. Initiate, improve, and create efficiencies in systems and procedures Leads a cross-functional team consisting of procurement operations, technology support, finance, and Strategic Sourcing / procurement to launch various onboarding projects. This includes analyzing transactions and product volume with company s supplier base, defining success metrics and reporting needs for monitoring supplier performance and conducting quarterly reviews of e-commerce relationships. Supports and educates internal customers on the correct use of the delivered functionality within procurement systems through the development and facilitation of training materials and resources. Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Liaise with and support various internal teams including Business Operations, Information Technology, Legal, Talent, Services, Finance, as we'll as EMEA, APJ and LATAM Help analyze and develop procurement, corporate card and payables business and project plans including costs, milestones/schedules and staffing requirements. Maintain great relationships with business partners and P2P peers Foster an environment of high-quality work, team collaboration and continuous improvement Performs monthly and quarterly internal process, IT, and SOX control reporting related to Procurement system user access roles, approval workflows, and system configuration Coordinates relationship management for third party suppliers providing diversity reporting and denied party screening Monitors and actions P2P Support mailbox, primary platform for Procurement system end users to request help and support with system issues Ensuring adherence to company procurement policies and regulations within the system. Monitoring for potential compliance risks and implementing corrective actions. Collaborates with internal Finance team to provide standard and ad hoc reporting related to Procurement system transactions The Manager will also assist in providing strategic goals and direction based on the vision provided by Strategic Sourcing/ Procurement leadership Other P2P related duties, as required. you've got what it takes if you have Bachelor s degree in business, or directly applicable experience 8-10 years of directly related experience in procurement, accounts payable, or procurement Knowledge of Oracle I-Procurement preferred. But experience in other P2P platforms will suffice. Strong understanding of procurement processes and best practices. Expertise in procurement system administration, including configuration and data management. Proficiency in data analysis and reporting tools. Excellent problem-solving and troubleshooting abilities. Strong communication skills to effectively interact with users and stakeholders. Ability to train and provide support to users on system functionalities. Experience with ERP systems and procurement modules is preferred. Exceptional task organization and follow-up skills High attention to detail and accuracy Comfortable working with staff at all levels in the organization Ability to foster an environment of teamwork and collaboration Exceptional knowledge of core business/finance process, best practices and internal controls Strong analytical and project management skills Organizational transformation experience Effective written and verbal communication skills

Administrate tools newly implemented in medical area in order to provide oversight of company-wide RW studies in collaboration with MEG / HEVA and GBUs organizations; Ensure tools usability (eg, prepare for system use, deliver trainings, process consistency across groups, cascade good practices, escalate problems, provide guidance, solve problems etc); Create study codes for new studies (eg, apply policies for code creation) & update existing studies timelines/milestones to ensure KPI/Compliance measures adherence; Act as project team member to manage tools for coordinate for data collection, coordinate testing, coordinate data migration, deliver documentation. Ensure data quality (eg, check data completeness/ accuracy/consistency across systems, fix gaps.); Consolidate global and ad hoc reporting; Create & Maintain Smartsheet Trackers/Dashboards for overall Studies/Project status; Support procurement activities eg, contracting, PO generation, study budget tracking and reporting People : (1) Ensure tools usability (eg, prepare for system use, deliver trainings, process consistency across groups, cascade good practices, escalate problems, provide guidance, solve problems etc); (2) Act as SPOC amongst RWE group to manage Procurement support activities; (3) Actively leads and develop Med Hub operations activities; (4) Ensure new technologies are leveraged Performance : (1) Functional administration of RWE planning tool and RWE electronic document management tool in collaboration with Sanofi Global / Affiliate teams; (2) Consolidate global and ad hoc reporting; (3) Manage on time & smooth procurement activities ensuring no delays in Study/project Kick-off; (4) Initiate for process improvements in order to ensure constantly, quality and productivity improvements Process : (1) Check consistency of KPIs feed in the dashboarding tool; (2) Study official code creation in a Master Data Management tool; (3) Support delivery of projects in terms of resourcing, quality, timeliness, efficiency, and high technical standards; (4) Contribute to overall quality enhancement by ensuring high standards; (5) Secure adherence to compliance procedures and internal / operational risk controls in accordance with all applicable SOPs and regulatory standards About you Experience : 3-5 years experience Clinical Operation, project management & procurement activities in a global and matrix environment, good understanding of pharmaceutical/health care industry; Experience in developing and implementing innovative/entrepreneurial solutions -in Portfolio Management solution administration; Mastery of tools administration; Experience in Contract/PO management, Stakeholder management, Project management Soft skills : Excellent written and verbal communication skills; Highly organized: able to multi-task; Ability to simplify complex information in a clearly organized, appropriate and visually interesting manner Education : Bachelors Degree Languages : Excellent knowledge of English language (spoken and written)

We are seeking a highly motivated and detail-oriented Associate to join our Finance, Tax Compliance function. This role will support core finance and operational functions across our India and US entities. You will work closely with internal teams and external partners to ensure compliant, efficient, and accurate execution of finance, tax, audit, payroll, and business operations processes. Key Responsibilities Manage accounting activities including general ledger, reconciliations, AR/AP Ensure timely execution of payroll and statutory payments, including TDS, PF, PT, etc Handle treasury functions, vendor payments, invoicing, and collections Prepare tax computations, filings, and support tax audits (both direct and indirect taxes) Assist with financial audits and investor or diligence requests Ensure compliance with accounting standards, company law, labour laws, and tax regulations Maintain accurate documentation and reporting for internal and external stakeholders Support business operations, contracts, and finance-linked workflows Collaborate with internal stakeholders (HR, legal, sales, customer success, product) and external partners (consultants, advisors, regulators) Tools Systems Exposure India : Zoho, RazorpayX Payroll, Google Workspace US : Gusto, QuickBooks Online (QBO), Maxio, Prophix Internal: Spendflos platform, Slack, Notion, Gemini/ChatGPT, AngelList CapTable Qualification: Semi-qualified CA; or B.Com or MBA with specialization in Finance and Taxation Experience: 0 to 2 years of relevant experience in finance, compliance, and operations Strong foundational knowledge of Indian tax, finance, payroll, and compliance processes Familiarity with tech and SaaS/startup environments is preferred Key Traits and Soft Skills: AI and technology-first mindset Do more with lessand get things doneattitude Committed to work culture and willing to take on diverse tasks Curious and eager to learn about business and startup operations Transparent communicator; shares availability and decisions clearly Highly collaborative with internal and external teams Proactive thinker who prevents problems before they arise Willing to help colleagues and go the extra mile Adaptable to a fast-paced and ambiguous environment Passionate about learning, reading, and upskilling

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success. If you are passionate about simplifying complexity, driving transformation, and delivering scalable outcomes, this is your opportunity to make a lasting impact. Key Responsibilities: Lead discovery workshops and map current and future-state processes using industry-standard modeling techniques (eg, BPMN 2.0, value stream mapping). Drive end-to-end process transformation initiatives from assessment through to benefits realization. Translate business needs into clear process, operational, and system requirements. Use data, benchmarks, and best practices to identify inefficiencies, bottlenecks, and high-impact improvement opportunities. Define, track, and embed process performance metrics (KPIs) into business dashboards to monitor process health and outcomes. Conduct structured root cause analysis aligned with Lean Six Sigma methodologies. Establish and maintain process documentation frameworks that support governance, compliance, and continuous improvement. Lead targeted communication, change management, and training to ensure adoption and long-term sustainability. Identify and prioritize automation opportunities (eg, RPA, AI-driven workflows) and collaborate with technical teams to implement scalable solutions. Conduct regular reviews to monitor process maturity, compliance, and continuous improvement opportunities. To be successful in this role you have: Over 8 years of experience in Business Process Improvement, business analysis, or operations optimization in a technology-focused environment. Proficient in BPMN 2.0 process modeling. Strong analytical thinking, facilitation, and communication skills. Hands-on experience with Lean and Six Sigma methodologies (e.g., SIPOC, value stream mapping). Working knowledge of Agile practices and software delivery lifecycle. Experience using process modeling tools such as Visio, Lucidchart or similar. Ability to manage multiple priorities and engage stakeholders at all levels. Preferred Qualifications: Certified Business Process Professional (CBPP) or equivalent certification. Lean Six Sigma Green or Black Belt. Experience with process mining or AI-enabled workflow platforms (e.g., Signavio, Celonis, ProcessMaker). Familiarity with decision modeling (DMN) and modern workflow automation platforms. Experience with Agile delivery frameworks (e.g., Scrum, Kanban). Education/Certification: Bachelor s degree in management information systems (MIS), Industrial Engineering, or a related field preferred. Equivalent professional experience will also be considered.

We are looking for an enthusiastic Customer Success Intern to join our team and play a key role in supporting our client-facing operations and internal coordination. This is an excellent opportunity to gain hands-on experience in a dynamic environment, contributing directly to client satisfaction and business growth. Responsibilities: Assisting in the preparation of sales and pre-sales pitch decks and proposals, helping to articulate our value to potential and existing clients. Coordinating with internal teams to track project timelines and ensure timely task follow-ups, contributing to seamless project delivery for clients. Supporting lead research and gathering competitor data to inform our customer success strategies. Helping with crucial documentation, including contracts, client agreements, and detailed meeting notes, ensuring clear communication and accountability. Supporting PMOs by tracking action items, managing client communication logs, and monitoring overall project progress to ensure client satisfaction. Maintaining our CRM system and assisting with basic Customer Success operations tasks to ensure efficient client record management. Strong organizational skills and attention to detail. Excellent verbal and written communication abilities. A proactive attitude and eagerness to learn about customer success principles. The ability to work effectively both independently and as part of a collaborative team. A keen interest in client relationships, business operations, and data management. Previous internship experience or academic projects related to customer service, sales support, or project coordination are a plus. Paid Internship. 5 days work from office.

A Cloud Administration and Operations role involves managing, monitoring, and maintaining cloud-based infrastructure and systems . This includes tasks like provisioning and configuring cloud resources, ensuring security and compliance, troubleshooting issues, and automating processes. Essentially, they act as the guardians of the cloud environment, ensuring it runs smoothly and securely to support business operations.

Responsibilities: Location : Punjan We need good candidate from renowned hotel/ resort/yoga and meditation center . They must have experience in day today operations and acquirng new clients . Job Summary: The Operations & Business Development Manager will be responsible for the smooth day-to-day operations of the wellness centre while driving growth through customer acquisition, strategic partnerships, and business expansion initiatives. This role combines operational excellence with strong business acumen and marketing skills to scale up the centre’s services. Key Responsibilities: Operations Management: Oversee daily operations of the wellness centre, ensuring service excellence and customer satisfaction. Manage scheduling, staffing, facility upkeep, and inventory. Ensure compliance with health and safety standards and SOPs. Supervise front desk and service teams to maintain high operational efficiency. Monitor performance KPIs and implement improvements where needed. Business Development: Develop and execute business growth strategies for the centre. Identify and engage new business opportunities, including B2B tie-ups (gyms, corporate wellness programs, schools, etc.). Build and maintain strong client relationships to boost customer retention and referrals. Expand client base through digital marketing, offline promotions, and wellness events. Analyze local market trends and competitor activity to identify opportunities. Marketing & Promotion: Collaborate with marketing teams to run campaigns (online and offline) targeting local audience segments. Promote wellness programs, packages, and health workshops via social media, partnerships, and community outreach. Conduct seminars, demo sessions, and open house events to build awareness. Team Management: Recruit, train, and motivate the wellness centre team. Conduct regular performance reviews and provide coaching for improvement. Foster a customer-focused, disciplined, and positive work culture. Qualifications: Graduate/Postgraduate in Business Administration, Healthcare Management, or related field. 9+ years of experience in operations, business development, or healthcare/wellness industry./hotel/resort/mediation center Strong leadership, communication, and interpersonal skills. Proven ability to grow business and manage teams. Proficiency in CRM tools, MS Office, and digital marketing basics. Preferred Skills: Knowledge of wellness, fitness, naturopathy, or alternative medicine. Creative mindset and customer-centric approach. Oversee operations, manage team & drive growth. Ensure revenue expansion through strategic planning. Negotiate partnerships & expand business reach. Develop sales strategies & optimize processes.

Function Introduction : We are Continuous Innovation (CI) team supporting IBM BPOD business globally. The primary objective of the CI team is to work with delivery team and to drivecontinuous improvement and Transformation agenda leveraging latest Technology / Six Sigma based on client and IBM priorities. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls. Job Summary: We are seeking a results-driven professional with strong expertise in process automation and Six Sigma methodologies to drive continuous improvement across our business operations. This role focuses on identifying inefficiencies, leading automation initiatives, and applying Lean Six Sigma principles to deliver sustainable process improvements that enhance productivity, quality, and cost-efficiency. Your Role and Responsibilities: As a Continuous Innovation Consultant in IBM, you would be responsible for identifying and deploying transformation solution leveraging Lean Six Sigma & Automation for client business processes. Responsible for planning and managing deployment of Transformation projects, ensuring project objectives are delivered as per client requirements. Conducting assessments of existing processes & technology to identify areas that need improvement and design a solution to optimise /digitise the entire process, making it truly lean / touchless where applicable Work with Delivery team, Continuous Innovation team and Client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation Facilitate workshops with the business operations and functional teams to understand the end to end to end processes. Work with business teams to simplify and improve operations by analysing processes and creating end-to-end automation solution designs. Prepare a business case for the identified automation solution and present it to key stakeholders for approval to initiate development. Lead the implementation of the automation projects by providing business requirements to the developers and ensuring that the process requirements are translated into Automation functionalities. Responsible for monitoring and managing the successful implementation of identified transformation projects. Accountable for end-to-end Automation project management along with project identification and change management. Provide status to key stakeholders on project progress and call out project risks and mitigation plan. Develop and track KPIs to measure the success and ROI of process changes and automation initiatives. Provide training and mentorship on Lean and Six Sigma principles to teams as needed. Stay updated on emerging automation tools, methodologies, and best practices in process optimization. Why Join Us Opportunity to make a significant impact across the organization. Work with a collaborative and forward-thinking team. Competitive compensation and benefits. Commitment to innovation, efficiency, and employee growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Professional and Technical Expertise 15+years of overall experience Cross-functional knowledge of Finance processes e.g., O2C, R2A, P2P (Experience in Procurement, HR Ops and Risk & Compliance is a plus) Certified Lean / Six Sigma Green Belt from recognized organization / Institute Ability to build and lead Transformation Roadmap involving different type of projects –process related, Tech / automation, Target operating model etc. Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams Experience in process analysis, design, and identification of automation opportunities Experience in handling large-scale enterprise-wide automation projects using Blueprism, UI Path, Automation Anywhere, Power Automate, etc. Experience in handling digital transformation projects leveraging one or more technologies Strong analytical, problem-solving, and project management skills. Excellent communication and interpersonal skills. Energy, drive, and resilience to overcomes challenges in various contexts Preferred technical and professional experience Preferred Professional and Technical Expertise Ability to bring market and leading practice insights in F&A operations Preferred resources from ITES/BPO/KPO or Consulting industry with F&A Transformation experience A passion and deep interest in automation/ new technologies. Note – Experience in Procurement, HR Ops and Risk & Compliance is a plus)

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Infrastructure Platforms - Data Protection and Recovery Product Line, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Available for one of these applicable shifts with some flexibility to ensure teams 24x7 coverage Sun-Thu morning or evening ; Tue-Sat morning or evening Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Experience with enterprise data protection products such as Cohesity or Commvault Working understanding of public cloud Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Infrastructure Platforms - Data Protection and Recovery Product Line, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Available for one of these applicable shifts with some flexibility to ensure teams 24x7 coverage Sun-Thu morning or evening ; Tue-Sat morning or evening Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Experience with enterprise data protection products such as Cohesity or Commvault Working understanding of public cloud

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. You will have to manage a team of 10-15 staff members providing service and clearing services in a 24 X 5, environment, supporting Global Core Cash Operations encompassing multiple markets across APAC. You will have a direct reporting line into the Vice President ACCO and will be directly responsible for the day to day. Operations, including transaction processing, client service and database controls. The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB s, while partnering globally with the regions where the business operations are located. You will be responsible for maintaining staff and budget requirements. Job Responsibilities Process electronic, manual transactions, and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Perform product verification tests (PVTs) on the system as and when required. Run complex projects. Ensure all projects are delivered with high quality, on scope, on time, and on budget. Provide governance and controls to all project financials, including developing business cases. Maintain awareness of significant changes impacting the business, both internally and externally, and ensure appropriate actions to accommodate or address within ongoing efforts. Required Qualifications, Skills and Capabilities Masters Degree with 5 years of post qualification experience or Graduate with Minimum 8 years of work experience in a financial institution. Should have the experience of managing a team of over > 15 employees. Working knowledge of various aspects of International Payment Processing Operations. Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English. Proven leadership and people management skills. Proven ability to build strong business relationships within the site and across the business. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through and Escalate issues as appropriate. Ability to use creative problem solving techniques to solve business issues. Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. You will have to manage a team of 10-15 staff members providing service and clearing services in a 24 X 5, environment, supporting Global Core Cash Operations encompassing multiple markets across APAC. You will have a direct reporting line into the Vice President ACCO and will be directly responsible for the day to day. Operations, including transaction processing, client service and database controls. The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB s, while partnering globally with the regions where the business operations are located. You will be responsible for maintaining staff and budget requirements. Job Responsibilities Process electronic, manual transactions, and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Perform product verification tests (PVTs) on the system as and when required. Run complex projects. Ensure all projects are delivered with high quality, on scope, on time, and on budget. Provide governance and controls to all project financials, including developing business cases. Maintain awareness of significant changes impacting the business, both internally and externally, and ensure appropriate actions to accommodate or address within ongoing efforts. Required Qualifications, Skills and Capabilities Masters Degree with 5 years of post qualification experience or Graduate with Minimum 8 years of work experience in a financial institution. Should have the experience of managing a team of over > 15 employees. Working knowledge of various aspects of International Payment Processing Operations. Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English. Proven leadership and people management skills. Proven ability to build strong business relationships within the site and across the business. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through and Escalate issues as appropriate. Ability to use creative problem solving techniques to solve business issues. Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met