Business Development Manager - Surfactants

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Business Development + Product Management (Surfactants)

Godrej Industries Limited (Chemicals)

Mumbai, Maharashtra, India

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About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

https://www.godrejindustries.com/

About Godrej Industries Limited (Chemicals)

Godrej Industries Limited (Chemicals Division) is one of the oldest businesses of the Godrej Group with a rich legacy and a pioneering presence in the Chemicals Industry. We proactively collaborate with our partners to create sustainable solutions in the Oleochemicals, Surfactants, Speciality Chemicals and Biotech business segments.

https://www.godrejchemicals.com/

About the role

The incumbent will be managing set of key accounts for all products portfolio at Godrej Industries Ltd - Chemicals business, Primarily Surfactants & also carry out Business Development & Product Management.

Key Responsibilities

Key Account Management:

• Manage set of key accounts for all product portfolio (Oleo chemicals, derivatives , Specialty chemicals etc. Having major focus on Surfactants)
• Establish contact with various departments of the customer ex R&D, purchase, marketing, operations.
• The incumbent should be able to understand the potential of key accounts and our market share.
• Analyzing our position in the customer’s wallet and devising ways to increase it.
• Keeping track of market trends, keeping a close watch on new product launches at the customer’s end.
• Establish contact with all the locations of the key accounts at Godrej industries ltd chemicals.
• Ensure no overdue within the area of responsibility, closely monitor customer payment status and credit notes to be issued.
• Establishing, maintaining, and developing customer relationship, under the management of Sales & marketing
• Managing all customer complaints with respect to all Key accounts with the support from Godrej technical & commercial team
• Closely monitoring market behavior, competition climate, demand and supply position, pricing trends to be on top of business environment, share intel with the Management team and Business intelligence.
• Identify and capture opportunities of key accounts, develop and track Sales and probability funnels.
• Responsible for building and maintaining strong and long-term relationships with clients/Key Accounts and generating incremental value and volume sales.
• Management of Large Accounts to meet account expansion goals.
• Manage the full sales cycle from prospecting, negotiating, to closing the deal. Establish sales objectives by forecasting & developing annual sales, projecting expected sales volumes & profit for new & existing key accounts.

Product Management:

• Accountable for planning, forecasting, purchasing, and customer coordination to achieve profit targets.
• Conduct monthly forecasting, customer-wise costing, price policy formulation, and raw material planning.
• Support business managers in managing sales and distribution networks to achieve sales targets and profitability through value selling.
• Collaborate closely with customers to gather market insights and address queries and complaints.
• Coordinate with internal and external stakeholders for end-to-end supply chain control.
• Manage long-term bids and supply chain management for MNC sales.
• Perform data mining and analysis for effective decision-making across the business portfolio.

Business Development

• Keep abreast with Surfactants market. Should keep track of trends, prospective customers.
• Hunting for new customers /new products (which Godrej is not making but check possibility of making them)/ new segments/new applications for Surfactants business across the globe
• Identify, quantify and expand the business by acquiring new customers (Business development) For this need to closely work with customer’s R & D/ Operations team & also Godrej’s technical team/factory/QA
• Develop new accounts, add new products to existing accounts by getting customer approvals for Godrej products to meet individual & group targets.
• Innovative approach in business operation with respect to changing and new market trends
• Analyze industry and compare firm’s products with that of competitors.
• Participate in business exhibitions & attend conferences.
• Maintaining cordial relations with customers to sustain long-term profitable growth.
• Managing all customer complaints with respect to all Key accounts with the support from Godrej technical & commercial team
• Monitor the service and customer complaints to maximize customer satisfaction level.
• Manage & maintain the developed business accounts for repeat sales, Customer complaints & build long term relationship with these accounts

Critical Skill

• Strategic agility; understanding International & Domestic Business trends.
• Excellent B2B selling skills, including key account management & Business development
• Strong Communication & interpersonal skills.
• Ability to influence without authority.
• Innovative thinking & proactive approach.
• Good negotiation skills.
• Strong technical orientation to understand our product lines.
• Strong business acumen and good financial understanding.
• Executive presence to build top-top customer relationships.

Who are we looking for?

Education:

• B. Tech /BE in Chemical + MBA (Preferred)

Experience:

• Key account management Skills & manage large customers/Business development
• 10-12 Years of experience

What’s in it for you?

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you.