Job Summary: We are seeking a highly motivated and domain-driven Business Analyst to support its Micro and Small Enterprises (MSE) Banking division. The ideal candidate will work closely with business teams, technology, and product owners to enhance MSE banking capabilities in alignment with digital-first vision and growth strategy for the UAE’s SME sector. Key Responsibilities: Partner with Business Banking stakeholders to capture and analyze requirements for MSE banking products (e.g., Business Current Accounts, Working Capital Loans, POS Loans, Digital Onboarding). Translate business needs into detailed business requirement documents (BRDs), user stories, and process workflows. Support the enhancement of Digital SME Lending and onboarding journeys, integrating data-driven eligibility and decision models. Conduct gap analysis on existing products, identifying process inefficiencies and improvement opportunities. Coordinate with Technology, Operations, Risk, and Compliance teams to ensure smooth project delivery. Ensure all deliverables align with UAE Central Bank, BANK’s internal governance, and compliance frameworks (KYC, AML, FATCA, etc.). Assist in the preparation and execution of UAT, ensuring all MSE product changes meet user and regulatory expectations. Provide MIS and insights to the Business Banking leadership on product performance and customer behavior. Required Qualifications: Bachelor's degree in Finance, Business Administration, or Information Systems. Master's degree preferred. 8–12 years of experience in banking or financial services, with a minimum of 3–5 years in SME/MSE segment. * Strong understanding of BANK’s Business Banking product portfolio, UAE’s SME regulatory ecosystem, and digital transformation goals. * Hands-on experience with core banking systems (preferably Finacle), digital platforms, and CRM systems. * Familiarity with project delivery methodologies, including Agile and Scrum. Experience using JIRA, Confluence, and Visio. Desirable Skills: * Experience in designing and launching MSE lending products such as Business Booster Loans, Insta Loans, and POS-based lending. * Understanding of UAE business customer segmentation, especially traders, freelancers, and small corporates. * Exposure to fintech partnerships, API integrations, or open banking initiatives in the UAE. Behavioral Competencies: Strong interpersonal and stakeholder engagement skills. High attention to detail and a data-driven problem-solving mindset. Ability to work independently and collaboratively in a dynamic, fast-paced banking environment. Show more Show less