Branch Sales Manager - Tamil Nadu

ROLEPURPOSE & OBJECTIVE

• Thisrole drives the Banks operational efficiency byconsistently driving teams productivity and achievingproductivity benchmarks. Along with its team of BDE,AAM and AM, this role isresponsible for sale of banks products.
• Thisrole is also important to cultivate networks and partnershipstoward existing Current account and Savings account customers andconsistently work on Customers retention.
• Hence,the role incumbent executes action plans on how best to manageCustomer Portfolios of existing accounts and to generate newcustomers.
• Therole incumbent is highly oriented to Customer Service, takesownership of all customer issues, proactively identifies possibleissue and brings any open customer complaint to closure.
• Thisrole is accountable to bring superior and efficientoperationalization of processes on - Account opening, FixedDeposits, etc.

• CASAValues as per the branch
• TDTargets as per the branch

• CASANos & Values as per branch targets
• TDNos & Value -as per branch
• CrossSell

1. Crosssell of liability, investment and asset products to both existingand NTB customers.
2. Generatereferrals from internal base and ensure customer service issuesare addressed.
3. Generateand review reports and file them accordingly.
4. Administerand ensure compliance to all sales practices in branch.
5. Meetthe business targets and identify sales opportunities.
6. Generateleads for new business and customers.
7. Prepareand analyze branch profitability.
8. Hiringof sales resources and providing them with the requisite trainingand handholding them.
9. Self-sourcingbusiness basis opportunity and potential.

Customer

Internal Process

• Build a strong team.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
• Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning

• Enhance on-job self-learning. Ensure timely completion of training/learning programs assigned time to time for self and for the team.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational Qualifications

Experience (Years and Core Experience Type)

Certifications

Functional Skills

• Timely customer service
• Process Orientation
• Multitasking ability
• Knowledge of liabilities & asset products
• Compliance orientation

Behavioral Skills

• Product and process knowledge
• Able to motivate a team
• Communication and management skills
• Result oriented

Competencies

• Planning and Organizing
• Customer Focus
• Managing Relationships
• Driving Execution
• Collaborating
• Coaching
• Business Acumen
• Influencing

KEY INTERACTIONS

INTERNAL

• Business Team
• Product Team
• Marketing Team

EXTERNAL