Branch Operation Manager

Role Overview: As a Branch Operation Manager at Avanse Financial Services, your primary responsibility will be to oversee the end-to-end branch operations in New Delhi. You will be tasked with ensuring smooth execution of processes, maintaining compliance standards, and driving business growth. Your role will involve managing daily branch activities, implementing operational strategies, delivering excellent customer service, and leading the branch team to achieve performance targets. Additionally, you will collaborate with other departments to optimize processes and contribute to organizational objectives. Key Responsibilities: - Manage day-to-day branch activities effectively - Implement operational strategies to support business growth - Maintain high standards of customer service and relationship management - Lead and motivate the branch team to exceed performance goals - Collaborate with other departments to optimize processes and achieve organizational objectives Qualifications: - Strong understanding of branch operations, process management, and compliance regulations - Demonstrated leadership and team management skills - Proficiency in customer service excellence and relationship management - Analytical thinking, problem-solving abilities, and decision-making expertise - Proven organizational and multitasking capabilities - Familiarity with business software, tools, and financial services operations - Bachelor's degree in Business Administration, Finance, or a related field (certifications are a plus) - Prior experience in a managerial or operational role within the financial services or loan industry is highly desirable,