Branch Manager

Key Responsibilities

1. Operational Management

• Oversee day-to-day functioning of the clinic, including reception, client handling, therapy scheduling, and facility upkeep.
• Ensure smooth coordination between psychologists, psychiatrists, support staff, and front office.
• Maintain clinic hygiene, ambiance, resource availability, and client-friendly environment.
• Monitor appointment booking systems, cancellations, follow-ups, and waiting time management.

2. Client Relationship & Service Excellence

• Ensure high-quality client experience from entry to exit.
• Handle escalations, client feedback, complaints, and conflict resolution with empathy and professionalism.
• Supervise reception and customer care to maintain service etiquette and confidentiality standards.

3. Team Leadership & HR Coordination

• Supervise and mentor branch-level staff including psychologists, interns, receptionists, housekeeping, and support team.
• Conduct regular meetings, performance reviews, and motivation sessions.
• Ensure discipline, punctuality, and adherence to clinic protocols and ethics.
• Coordinate with HR for staffing needs, onboarding, attendance, and leave approvals.

4. Business Growth & Outreach

• Work with the marketing and sales team to increase client footfall and referral programs.
• Build and maintain relationships with local doctors, schools, corporates, and community partners to expand reach.
• Achieve monthly targets related to client registrations, therapy sessions, and service utilization.

5. Administration & Reporting

• Maintain data accuracy on ERP/management systems including billing, therapy records, and client documentation.
• Monitor revenue, petty cash, expenses, and monthly financial reports.
• Submit daily/weekly/monthly operational reports to the Head Office.

6. Compliance & Ethical Standards

• Ensure all professional ethics, confidentiality laws, and protocols related to mental health services are strictly followed.
• Coordinate for audits, quality checks, and licensing documentation.
• Ensure all therapists follow proper session documentation and client progress updates.

Required Qualifications & Skills

• Bachelor’s/Master’s degree in Business Administration / Healthcare Management / Psychology or related field.
• Prior experience in clinic/hospital/medical center management preferred.
• Strong leadership, communication, and people management skills.
• Empathy-driven personality with an understanding of the mental health service environment.
• Proficiency in digital tools, ERP systems, and client management software.
• Ability to handle pressure, resolve conflicts, and maintain professionalism.

Key Attributes

• Empathetic and client-centered mindset
• High level of responsibility and ownership
• Strong interpersonal and coordination skills
• Ethical, disciplined, and well-organized

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Work Location: In person