1829 Bpo Operations Jobs - Page 34

Immediate Joining for Banking Customer Support executive. Same day selection process with immediate joining. It is an In-House project. Graduation is Mandatory. Salary up to 4LPA + Incentives 5 days working with rotational offs. Day Shift window 7 AM to 12:30 AM Office Location - Navi Mumbai (Vashi) To Apply contact Ranjan 9162405862 and Junaid 8178119337

Job Title: Call Center Head Retail Pharmacy Location: Surat, Gujarat Experience: 8-15 Years (preferably in healthcare or retail pharmacy call centers) Reports To: Regional Operations Head / Business Head Role Overview: The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth. Key Responsibilities: Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and ...

Role & responsibilities Key Responsibilities: Identify gaps and implement process improvements across HR touchpointsonboarding, performance management, engagement, and exit management. Collaborate with Client Partner teams to update and refine policies in alignment with evolving organizational and employee needs. Track and drive key performance metrics such as Service Levels (SL), Average Handle Time (AHT), Quality Scores, CSAT, First Contact Resolution (FCR), and Productivity. Manage shrinkage and proactively address attrition through workforce analytics, engagement plans, and structured feedback loops. Lead performance management processes including regular reviews, PIP planning, and caree...

Roles and Responsibilities Manage customer care operations to ensure high levels of satisfaction, quality, and efficiency. Develop and implement effective strategies to improve customer retention, reduce churn rates, and increase revenue growth. Collaborate with cross-functional teams to resolve complex issues, identify root causes, and implement corrective actions. Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Provide coaching and training to team members on product knowledge, soft skills development, and process improvements. Desired Candidate Profile 5-8 years of experience in BPO or call center env...

Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 8–12 yrs exp in contact centre/customer service ops with proven expertise in outsourced/vendor mgmt, billing governance & social media support. Skilled in customer experience & escalation handling.

As an experienced professional in BPO Operations, you should possess more than 7 years of experience in team handling, customer service, and people management. Your role will require strong people management skills, with a focus on team handling, along with more than 3 years of experience in this area. Effective verbal communication and listening skills are essential for this position, as well as the ability to demonstrate analytical and problem-solving skills. Your interpersonal and written communication skills should be top-notch, promoting information sharing and collaboration within the team. Conflict Resolution is a key aspect of this role, involving finding solutions to disputes and di...

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Anayana - 8949100336 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome Who can relocate to Ahemdabad 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Divya - 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Divya - 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Jyoti - 9214555567 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Kanishka - 6377726491 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided interested candidate can call / whatsapp on HR Ruchi - 9680005799 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5 LPA Minimum 1 year Experienced is required 5 Days working Rotational Shifts Cabs provided Interested candidates call to HR Sejal - 7357343383 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Greetings from INVISIA SOFTWARE - Kalyan Nagar, Bangalore. We are hiring for Assistant Manager / Manager US Operations with 6+ years of experience in US Based process. 2 years experience in a similar leadership role, managing day-to-day operations, driving performance, and ensuring process excellence. Shift - US Shift 5 days working (No cab) Only candidates who are currently working as Assistant Manager or Manager are eligible to apply for this role.” Job Summary: We are seeking an experienced Assistant Manager/Manager with strong team-handling skills and prior exposure to US-based processes. The ideal candidate should have a minimum of 2 years experience in a similar leadership role, managi...

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practition...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team for timely and efficient project completion. Develop and implement strategies to improve service quality and customer satisfaction. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to team members to enhance their skills and performance. Ensure compliance with company policies, proce...

We are looking for a skilled Senior Manager to lead our delivery team in Chennai, with 8-14 years of experience. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer expectations. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Requirements Strong understanding of CRM/IT enabled services/BPO operations. Excellent leadership and management skills. Ability to work i...

Job Title : GB P&B Job Location : Thane Experience : 0 to 3 Years Shift Timing : 6:30 AM to 3.30PM & 1.30PM to 10.30PM Candidate who are immediate Joiners and are recent 2025 Pass out are preferred for the role Job Summary: P&B team plays an integral part in the end to end servicing of an account. We act as the documentation and billing team for our brokers, enabling them with information to service an account in a timely manner. Placing and Billing relates to - creation of documents before and after placing the business, generating invoices on behalf of the broker and providing the final policy document. Principal Duties/Responsibilities KPI Management Deliver as per the KPI's defined for t...

We are looking for a skilled professional with 14-18 years of experience to join our team as a Deputy General Manager - Delivery in Trichy, India. The ideal candidate will have a strong background in healthcare management services. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Develop and implement strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professional...

Greetings From Scorelabs Inc ! Good Communication Skills in English & Hindi Freshers & Experience Both are Eligible For Freshers & Expereince Both we are looking Dayshift for Female and Male Should be a Graduate Age limit: Max 30 Required Candidate profile Any Graduate, are eligible Immediate Joiner AGE LIMIT 30 Interest to Work With Banking Process Sales & Support Hr Bhargavi - 9182294454

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business ob...

As an Operations & Project Management Specialist at FIS, you will play a crucial role in tracking operational metrics, managing cross-functional projects, and providing executive-level reporting, presentations, and insights. Your responsibilities include monitoring and analyzing key operational metrics across different lines of business (LOBs), tracking vendor insights and performance, and identifying trends to provide recommendations for business improvements. You will collaborate with internal teams, external vendors, and stakeholders to drive operational projects and initiatives, track project deliverables, milestones, and risks, and support process improvement initiatives and business tr...

Hiring for Operation Manager for E commerce Business Domestic 6 days working Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Ta...

Key Responsibilities: Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals. Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures. Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations. Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction. Analyze operational data, generate reports, and provide insights to management for informed decision-making. Assist in resource planning, shift scheduling, and workforce management. Ensure compliance with company policies, health and safety regulation...