1821 Bpo Operations Jobs - Page 31

Resolving customer queries over chat or voice Salary upto 4.5 LPA Minimum 1 year Experienced is required 5 Days working Rotational Shifts Cabs provided Interested candidates whatsapp on HR Somya - 8114472254 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Arpit - 9680618449 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Develop and implement strategies to achieve call center objectives, including customer satisfaction, service quality, cost efficiency, and performance targets. Lead, mentor, and motivate call center managers, team leaders. Required Candidate profile Plan workforce requirements and optimize staff scheduling to meet demand. Implement training and development programs to enhance agent skills and performance.

Greetings from ReSource Pro!!! Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Working Experience: Minimum 12+ years experience, 7+ years of experience as an Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leadin...

Job Summary: We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads, and driving process improvements in a fast-paced environment. Key Responsibilities : Manage and oversee end-to-end operations of one or more BPO processes (voice, chat, email, or blended). Lead a team of Assistant Managers, Team Leaders, and Associates to meet operational goals. Ensure SLA adherence, quality metrics, and client expectatio...

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR What we are Looking for Job Description The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objec...

Key Responsibilities: Process transactions as per defined SOPs (Standard Operating Procedures). Review, verify, and enter data with accuracy and speed. Handle client queries via email, chat, or calls (as applicable). Ensure timely completion of tasks within SLAs. Maintain confidentiality and data integrity. Collaborate with team members to resolve process issues. Identify areas for process improvement and escalate as needed. Prepare and maintain reports and logs as required. Qualifications and Skills: Bachelor's degree in any discipline. 02 years of experience in BPO/KPO/Operations (freshers can apply). Good communication and interpersonal skills. Basic knowledge of MS Office (Excel, Word). ...

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performanc...

Hiring Graduates holders for Office & BPO roles in IT company. Responsibilities include documentation, coordination, customer support & reporting. Freshers welcome. Good communication & MS Office skills required.

Urgent hiring for IN House Banking and Insurance corporate unit. Graduation mandatory. Excellent Communication Skills required. Office Location - Vashi (Navi Mumbai) Salaries up to 30k 5 days working in day shifts. Grad Freshers can also apply. Contact Junaid 8178119337

As a BPO Operations Manager, your role will involve managing daily operations across multiple processes. You will be responsible for ensuring that SLA and KPI targets are consistently achieved. Your leadership will be crucial in guiding team leaders and agents to meet performance goals. Additionally, you will need to maintain process compliance, uphold quality standards, and ensure client satisfaction. It will also be part of your responsibilities to prepare and present performance reports to both management and clients. Qualifications required for this role include: - Graduate/Postgraduate with 3-7 years of experience in BPO. - Strong leadership and people management skills. - Knowledge of ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Responsibilities: * Maintain customer satisfaction through timely resolutions * Collaborate with cross-functional teams on process improvements * Manage customer queries via phone, email & chat Health insurance

We are looking for a dedicated Call Center Executive / Senior Executive to provide excellent customer service and manage patient queries efficiently through voice and written platforms. The ideal candidate will maintain empathy and professionalism while handling patient grievances and ensuring timely resolution and escalation as needed. Key Responsibilities: Customer Communication & Query Management: Maintain empathy and professionalism while interacting with customers over voice and written communication channels. Greet customers and actively listen to their grievances and issues. Handle customer issues with utmost importance and provide timely resolutions. Accurately tag calls to the conce...

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Senior Associate Team Lead Operations Qualification : Senior associate minimum : Graduate Team lead position : Only graduate Relevant Experience : Senior Associate : 4 + year exp in International customer service Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service rep...

Role Responsibilities: Supervise TLs, Sr TLs, and AMs to ensure consistent sales target achievement Drive performance and process improvement initiatives across the telesales function Collaborate with cross-functional teams for smooth telesales execution Evaluate training needs and ensure ongoing coaching and refreshers Job Requirements: Graduate with 46 years of experience, including 2+ years in the Indian financial sector Proven record of managing outbound telesales operations Experience in handling teams of 200+ members Strong leadership, coordination, and motivational capabilities

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Prerit - 8118831413 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Divya - 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can Call/Whastapp to HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Mahima - 8826290664 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Kanishka - 6377726491 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Dev- 9024748407 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary up to 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Annu -6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Minimum 1 Year Experience is Required 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call HR Radhika - 7420951959 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available Call/Whatsapp on HR Mayank - 9358196588 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility