1829 Bpo Operations Jobs - Page 33

You are an experienced and result-oriented Back Office / BPO Operation Manager responsible for overseeing day-to-day operations, managing teams, streamlining processes, and ensuring service excellence. Your role involves handling client deliverables, improving efficiency, maintaining compliance, and driving productivity in a dynamic BPO/back-office environment. Your key responsibilities include leading, managing, and supervising back-office/BPO operations teams to ensure smooth and efficient functioning. You will monitor performance metrics (SLA, TAT, Quality, Productivity) and ensure targets are consistently achieved. Developing and implementing process improvements, overseeing workforce ma...

Manager Service Delivery | ReSourcePro | Bangalore About the Role ReSource Pro is looking for a dynamic Manager Service Delivery to lead and inspire our service delivery teams in Bangalore. This pivotal leadership role comes at a transformative time for our company – offering a unique opportunity to drive operational excellence, strengthen client relationships, and shape the future of our growing business. Reporting To: Director – Service Delivery You will be responsible for leading service delivery operations, ensuring client satisfaction, driving process improvement, managing budgets, and engaging a high-performing workforce. Key Responsibilities Talent & Team Management: Coach, mentor, an...

Role & responsibilities Responsible for the end-to-end operations delivery End to End ownership of planning, commissioning & recording of FTTC / FTTP / complex copper Network Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Ensure adherence to SLAs, meeting Customer CPMs on Productivity, Quality, Utilization etc... and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc. Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps ...

- Banking Inbound Customer Service & Email Process -HSC / UG Freshers & experience up to 1 yr with excellent English communication -9.00 AM TO 9.00 PM (ANY 9 HOURS SHIFT ) Weekly Rotational off CTC 14 to 28 K PM Contact: recruiter1@rankskills.in

Role & responsibilities Process Management & Execution Oversee daily operations of the Ed-Tech voice/non-voice process within the domestic BPO setup. Ensure achievement of key performance indicators (KPIs), such as AHT (Average Handling Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), etc. Monitor and manage inbound/outbound call traffic, query resolution, and escalations. Team Leadership & Development Lead, mentor, and manage a team of Team Leaders, Quality Analysts, and Associates (customer support executives). Conduct regular coaching, feedback sessions, and performance appraisals. Foster a high-performance work culture with strong employee engagement and retention. Clien...

Customer service- Any process International voice/ Blended Any Grad/ under Grad 29k CTC- 22k in hand 5.5 days working- rotational shift & off 2 months Contract position

You will be joining The Sleep Company as an HR Business Partner (HRBP), where you will play a crucial role in managing large-scale BPO operations and ensuring a high level of employee satisfaction in a fast-paced environment. Your primary responsibility will involve collaborating with business leaders to develop and implement effective people strategies that align with the organization's goals. Your key responsibilities will include overseeing the entire employee lifecycle, from onboarding to performance management, engagement, and retention. You will be tasked with addressing workforce challenges such as attrition, absenteeism, shift adherence, and productivity while fostering positive empl...

Resolving customer queries over chat or voice Salary upto 4.5LPA Minimum 1 year Experience Required 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call HR Mitali - 7339901073 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Soniya - 9694462811 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided interested candidate can call / whatsapp on HR Simran - 7976289019 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Riya - 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Prerit - 8118831413 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Ritika - 9251042143 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call HR Inderjeet - 7426852692 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Department: Customer Experience / Operations Location: Gurgaon, India Reports To: Managing Director Customer Experience, MEISA Job Type: Full-time To apply, Call HR Parvez Alam at 9810332844 Who we are Here, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team & we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our will...

Resolving customer queries over chat or voice Salary up to 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Mahima - 7982985747 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Responsibilities Collate data & prepare MIS as per timelines and Maintain Database. Ensure data facilitates & drive key decision points for process improvement & new initiatives. Ensure accuracy & validity of data To help in collation and preparation of data to enable analysis & decision making Maintain data Privacy Key Deliverables Design, prepare & maintain MIS & dashboard Email: Krsha.Satish@digitide.com 897713990

Hiring For International Voice Process Location - Mohali Salary Up to - 5 LPA ( Based upon Experience and last withdrawn) Minimum 1 year experience required in International BPO Voice Qualification- 12 and above can apply 5 days Working , 2 rotational off Night shifts , Cab facility available (Free of Cost) Other Perks- Quarterly Incentives Traveling Allowance Excellent communication Skills required share your resume at mansi.sharma@manpower.co.in

Description We are looking for a dynamic Team Lead Operations to oversee our operations team in India. The ideal candidate will possess strong leadership skills, extensive experience in operations management, and a proven track record of achieving operational excellence. Responsibilities Lead and manage the operations team to ensure efficient and effective service delivery. Develop and implement operational strategies to improve performance and achieve business goals. Monitor key performance indicators (KPIs) and conduct regular analysis to identify areas for improvement. Facilitate communication and collaboration among team members and other departments. Provide coaching and mentorship to t...

Responsibilities: Monitor and evaluate voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyze voice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on their voice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowled...

Roles and Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Prepares performance reports by collectin...

Roles and Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Prepares performance reports by collectin...

We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted...

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9781021114 Perks and Benefits Good Incentive and Cab Facility

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionab...