Back Office / BPO Operation Manager

You are an experienced and result-oriented Back Office / BPO Operation Manager responsible for overseeing day-to-day operations, managing teams, streamlining processes, and ensuring service excellence. Your role involves handling client deliverables, improving efficiency, maintaining compliance, and driving productivity in a dynamic BPO/back-office environment. Your key responsibilities include leading, managing, and supervising back-office/BPO operations teams to ensure smooth and efficient functioning. You will monitor performance metrics (SLA, TAT, Quality, Productivity) and ensure targets are consistently achieved. Developing and implementing process improvements, overseeing workforce management, coordinating with clients and stakeholders, and preparing regular MIS reports are also part of your responsibilities. To excel in this role, you should have a Bachelor's/Master's degree in Business Administration, Commerce, or a related field, along with 7-10 years of experience in Back Office / BPO operations, with at least 3-5 years in a managerial role. Strong leadership, people management, and process improvement skills are essential. Excellent communication, client handling, and problem-solving abilities are required, along with hands-on experience in MIS, reporting tools, and MS Office. Key competencies for this role include strategic thinking & execution, team leadership & development, process optimization, analytical & decision-making skills, customer-centric approach, adaptability, and result orientation. This full-time position requires you to work in person.,