55 Quality Frameworks Jobs

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is th...

Job Description: Director Franchise (P&L Head) Brand: Career Bana Le Location: Corporate Office Gurugram Role Type: Full-Time Salary Range: 35L to 40L Per Annum Role Overview Career Bana Le is seeking a highly accomplished senior business leader to take full ownership of the organization's P&L mandate. This role is responsible for driving commercial performance, operational excellence, business expansion, franchise network productivity, and sustainable profitability across India. The incumbent will establish strategic direction, strengthen financial governance, and ensure consistent revenue growth aligned with organizational ambitions. Key Responsibilities P&L Ownership & Commercial Strategy...

Founded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities offer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the Gross Enrolment Ra o (GER) from 27% to 50% by 2035, contribu ng to na onal development through accessible, flexible and affordable educa on. At UNIVO, we empower universities with the digital tools, strategic insights, and industry expertise needed to bring impactful learning experiences online. By combining cutting-edge technology with a deep understanding of educational needs, we make it possible for institutions to reach broader audiences, enhance learner engagement, and deliver ...

Description About Norstella At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quickerand help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time. Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients Citeline accelerate the drug development cycle Evaluate bring the right drug...

Job Title: Quality Assurance Specialist Are you someone who notices the smallest details and can't rest until everything is just right Do you enjoy identifying issues, improving processes, and making sure the final output is polished to perfection And no, that doesn't mean sleepless nights. We like to move slow and steady. If this sounds like you, we'd love to have you as our Quality Assurance Specialist! About Us: At Social Sherpa, we focus on building well-designed, functional, and meaningful digital and creative solutions. We work across branding, website development, UI/UX, and content production, ensuring every project we deliver is crafted with clarity, creativity, and purpose. Our goa...

As a Senior Operations Manager in the Inbound non-voice chat Call Centre/BPO Operations based in Raipur, your role involves leading and managing day-to-day operations across various call centre/BPO processes. Your key responsibilities include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables to ensure high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and internal teams to ensure bus...

Role Overview: As a Quality Analyst for the Support or Service Desk, your main responsibility will be to monitor and evaluate support interactions such as calls, chats, and emails to ensure adherence to quality standards and Service Level Objectives (SLOs). You will be required to identify trends, gaps, and areas of improvement in agent performance and customer experience. Providing actionable feedback and coaching to agents to enhance communication, technical accuracy, and customer satisfaction will also be part of your role. Collaboration with training and operations teams to update Standard Operating Procedures (SOPs) and knowledge base content is essential. Additionally, conducting root ...

As the Head of GCOO Change CCO at HSBC, you will play a crucial role in partnering with the Group Chief Operating Office (GCOO) & Asia and Middle East Change Execution and Group Transactions to ensure the delivery of risk-based, strategic outcomes globally. Your leadership within the Global Chief Control Office and Business Risk and Resilience Function will focus on enabling colleagues to deliver safe and secure services to customers, colleagues, and the Bank itself. **Key Responsibilities:** - Enforcing robust risk governance. - Conducting high-quality reviews of control performance. - Facilitating controls remediation. - Raising awareness of risks and controls. - Continuously improving ris...

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About The Role The Institutional Banking KYC On-boarding team operates as a global hub supporting Australia, Singapore, Hong Kong, London, and New York. The team works closely with in-country teams, Sales, Relationship Managers, Credit, Legal, Compliance, and Operations to ensure the efficient and timely onboarding and review of cli...

As a Vice President, Engineering at Asymbl, you will play a crucial role in leading the engineering organization primarily based in India. Your responsibilities will include shaping the technical direction, ensuring engineering excellence, and delivering secure, scalable, and high-quality software solutions. Your deep expertise in Salesforce, technical leadership skills, and experience in leading distributed engineering teams will be essential in overseeing architecture, development, QA, and DevOps functions. Key Responsibilities: - Lead and scale Asymbl's engineering organization in India, establishing systems, processes, and technical capabilities to support company objectives. - Provide s...

Role: Data Quality Analyst Location: Remote Experience: 3+ years Function: Data Analytics/ Audit/ Quality Industry: BPO / Shared Services About The Role We're seeking a meticulous Data Quality Analyst to help drive excellence across AI/ML data pipelines within a fast-paced shared services environment. In this role, you'll be responsible for ensuring data integrity, performing quality audits, and collaborating with cross-functional teams to continuously improve processes and outcomes. Key Responsibilities Conduct quality audits on annotated datasets against defined standards. Apply statistical quality metrics (e.g., F1 score, inter-annotator agreement) to evaluate data accuracy. Perform root ...

Responsibilities : Lead and scale the Medical Coding function, ensuring top-tier accuracy, compliance, and audit quality. Drive automation initiatives in partnership with product and engineering to enhance coding efficiency and reliability. Provide domain expertise to improve algorithms, training datasets, and clinical decision logic. Build, mentor, and manage a high-performing team of coders and auditors, fostering a culture of ownership and excellence. Define and implement quality metrics and operational SLAs for coding accuracy and turnaround. Collaborate with business and product leaders to align delivery with company goals and client expectations. Serve as the voice of clinical coding i...

Role Overview: In this role as a Business Transformation Assoc Manager at Accenture, you will be expected to develop a transformation vision, assess vision feasibility and capability gaps, and plan journey management. Your responsibilities will also include translating economic trends into industry competitive advantage and transforming a business to enable profitable and sustainable growth. Key Responsibilities: - Develop transformation vision, assess vision feasibility and capability gaps, and plan journey management - Translate economic trends into industry competitive advantage and transform a business to enable profitable and sustainable growth Qualifications Required: - Any Graduation ...

You are being hired as a Quality Analyst at the company. Your role will involve evaluating, monitoring, and enhancing customer interactions and operational processes across multiple support channels. It is critical for you to ensure compliance with quality standards, improve customer experience, and support operations through actionable insights, coaching, and data-driven recommendations. **Key Responsibilities:** - Conduct quality monitoring by auditing voice, email, and chat interactions to ensure compliance with quality and process standards. - Review workflows, documentation, and process adherence regularly through process audits. - Ensure SLA and quality guideline adherence, identify ga...

Role Overview: As a QA Engineer Automation at Deutsche Bank in Pune, India, you will play a crucial role in defining and managing testing strategies, plans, and deliverables within specific applications and programs on a global basis. You will work closely with teams to ensure the adoption of best practices and policies in various QA & Testing disciplines such as Performance Testing, Test Automation, Test Processes, and Testing Products. Additionally, you may possess specialist Business Testing knowledge to drive the strategic direction of the testing practice. Key Responsibilities: - Design and propose solutions for user stories and tasks, analyzing system requirements and devising suitable...

As a Quality Analyst at GlobalLogic, your role will involve evaluating, monitoring, and enhancing customer interactions and operational processes across multiple support channels. Your responsibilities will be critical in ensuring compliance with quality standards, improving customer experience, and supporting operations through actionable insights, coaching, and data-driven recommendations. Key Responsibilities: - Quality Monitoring: Audit voice, email, and chat interactions to ensure compliance with quality and process standards. - Process Audits: Review workflows, documentation, and process adherence regularly. - Compliance & Improvement: Ensure SLA and quality guideline adherence; identi...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Delivery Excellence COE Leader GDS Consulting Position Summary The EY Global Delivery Services (GDS) Consulting Quality, Delivery Excellence, and Risk Compliance function has been established with the mission of ensuring zero surprise delivery and zero non-compliance. This function drives comprehensive value across the entire GDS Consulting p...

As a Quality Analysts Supervisor, your role will involve supervising and mentoring the Quality Analysts team to ensure accurate call monitoring and feedback delivery. You will conduct regular audits of inbound and outbound calls, chat, or email interactions to evaluate agent performance. Identifying gaps in communication, compliance, and process adherence will be crucial, as you will need to share actionable insights with operations. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will be part of your responsibilities. Additionally, you will create and analyze quality reports and dashboards to identify trends and areas of improvement. ...

As an Operations Manager in the Voice Process at unifyCX, you will play a crucial role in leading and managing BPO operations to ensure efficient service delivery and client satisfaction. **Key Responsibilities:** - Oversee the end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. - Manage Team Leaders, Trainers, and Quality Analysts to maintain consistent performance and service levels. - Identify and implement process improvements to enhance productivity and customer experience. - Collaborate with clients to understand expectations, handle escalations, and pr...

Role Overview: You will be responsible for leading the Product Quality function across biotech/pharmatech operations, ensuring that all products meet the highest standards of safety, efficacy, and global regulatory compliance. This role requires a mature leader with 10-15 years of experience, strong technical expertise, and the ability to drive quality initiatives across functions. Key Responsibilities: - Lead and oversee Quality Management Systems (QMS) to ensure compliance with ISO and other global regulatory standards. - Drive Quality Assurance, Quality Control, Product Testing, and Release processes for biotech/pharmatech products. - Foster a culture of quality and continuous improvement...

Role Overview: As a Principal Software Engineer - Data, your role will be to act as a hands-on technical leader and a key communicator with stakeholders as part of the Data Products team. You will directly contribute to designing and developing enterprise-grade data systems while serving as a bridge between engineering teams and business partners. Key Responsibilities: - Drive development efforts by contributing high-quality, scalable, and maintainable code across data pipelines, APIs, and platform components. - Own the communication of project deliverables, timelines, and risks to internal and external stakeholders to ensure alignment at every step. - Understand customer needs and translate...

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

Job Description Are You Ready to Make It Happen at Mondel?z International Join our Mission to Lead the Future of Snacking. Make It With Pride. Together with analytics team leaders youwill support our businesswith excellent data models to uncover trends that can drive long-term business results. How you will contribute You will: Execute the business analytics agenda in conjunction with analytics team leaders Work with best-in-class external partners who leverage analytics tools and processes Use models/algorithms to uncover signals/patterns and trends to drive long-term business performance Execute the business analytics agenda using a methodical approach that conveys to stakeholders what bus...

Job Title: Associate Manager Sales Quality Location: Hyderabad (Work from Office) Function: Sales Quality / Business Excellence Working Days: 6 Days (Sunday Off) Role Purpose To lead NxtWave's Sales Quality Assurance function by executing high-impact audit projects, mentoring a team of analysts, and driving excellence through precision, data, and innovation. The role plays a key part in shaping our AI-powered auditing platform, ensuring consistency, accuracy, and continuous improvement in sales execution. About The Role We are looking for a highly skilled and detail-oriented Associate Manager Sales Quality to join our team. This position combines hands-on auditing with leadership responsibil...

In your role as Director, Customer Support Operations, you will lead the customer support operations in India. Your focus will be on the day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. - Manage the daily operations of customer support and quality assurance teams, including hiring, training, and development - Implement standard operating procedures and quality frameworks for consistent service delivery - Lead the adoption and utilization of support systems and tools, including the omnichannel platform and quality monitoring solutions - Develop and monitor key performance indicator...