4 Quality Frameworks Jobs

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Strong analytical skills are a must, with expertise in tools like Excel, Power BI, or similar platforms. Exposure to tools like Visio, Minitab, or other process mapping and analysis software is preferred. Familiarity with quality frameworks such as ISO, COPC, etc., and experience in creating training content and delivering process-related training sessions are also expected. We are looking for a dynamic and hands-on Operations Excellence Manager to lead initiatives aimed at enhancing operational efficiency, improving quality, and scaling our Market Operations Teams. This role is ideal for an individual with a hands-on approach, a proven track record in process excellence, Six Sigma practices, and stakeholder engagement. In this role, you will drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies. Your responsibilities will include identifying process inefficiencies across back-office and voice teams and implementing enhancements, designing and implementing performance improvement projects with measurable outcomes, collaborating closely with cross-functional stakeholders, conducting periodic process audits, root cause analyses, and risk assessments, developing, updating, and maintaining SOPs, process documentation, and knowledge bases, facilitating training sessions to build process maturity and awareness within teams, leading the adoption of industry best practices and tools across operations, building frameworks and governance for continuous improvement, and scaling up the team through data-driven decision-making and operational insight. The company, Opendoor, founded in 2014, aims to power life's progress one move at a time by reinventing the traditional real estate process through a digital, end-to-end customer experience that simplifies buying and selling homes. Opendoor values openness and is committed to Diversity, Equity, Inclusion, and Belonging, fostering an inclusive and collaborative culture that empowers employees to do their best work through teamwork, building a sense of belonging and trust. Opendoor is dedicated to creating a workplace where diverse strengths, perspectives, and backgrounds are valued, and employees are empowered to innovate and strive for continuous improvement. The company supports the military community in utilizing their skills and provides reasonable accommodations throughout the recruitment process for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact TAops-accommodations@opendoor.com.,

You will be required to work onsite, 5 days per week at our Bengaluru office on a long-term freelance basis. As an experienced Software Testing Architect, you will play a crucial role in defining and leading comprehensive test strategies and quality frameworks for complex software product lines. Your responsibilities will include architecting end-to-end testing solutions covering manual and automated testing across various levels such as system, functional, integration, soak, black-box, and load testing. Your main focus will be on driving Test-Driven Development (TDD) adoption, selecting and customizing multiple automation frameworks, and ensuring security adherence through penetration testing strategies. Collaborating with cross-functional teams will be essential to embed quality assurance throughout the Software Development Life Cycle (SDLC), while also mentoring QA teams and establishing best practices for test design and implementation. Key Responsibilities: - Define and drive the overall test architecture and quality strategy for complex software products, ensuring optimal test coverage and identifying high-risk areas requiring focused testing efforts. - Lead manual and automation testing efforts across different levels (functional, system, integration, black-box, soak, and load testing) to validate software products under various conditions. - Select, customize, and manage multiple test automation tools and frameworks based on project requirements, continuously improving test coverage, automation efficiency, and test reliability. - Lead the adoption of Test-Driven Development (TDD) methodologies, integrating test cases early in the development cycle, and collaborating with developers, product owners, and DevOps teams to embed quality assurance at every SDLC stage. - Design and monitor performance and load testing scenarios using appropriate tools to validate system reliability under stress, while mentoring QA teams and establishing best practices for test design, implementation, and reporting. Engagement Highlights: - Onsite position, requiring 5 days per week presence at the Bengaluru office. - Long-term role with the potential opportunity to lead a team and work on a significant set of analytics applications.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The position of Delivery Excellence COE Leader in GDS Consulting at EY involves working collaboratively with delivery leaders and partners across the organization to ensure that consulting engagements are delivered with the highest levels of quality, efficiency, and predictability. The role focuses on leveraging CMMI-based methodologies and industrialized processes, advanced tools, and standardized methodologies to oversee delivery reviews and optimize competencies within the Delivery Excellence function while supporting the scaling of service delivery maturity across regions and consulting service lines. The primary responsibilities of the Delivery Excellence COE Leader include owning and leading the delivery review process across global GDS Consulting, conducting regular delivery reviews to assess performance and identify risks, driving the consistent delivery of consulting services, integrating CMMI practices into delivery reviews, identifying opportunities for process improvement, establishing and enforcing a governance framework for delivery excellence, building strong relationships with stakeholders, providing support to client-facing teams, mentoring and developing the Delivery Excellence team, and resolving critical delivery issues. The ideal candidate for this role should have a valid Bachelor's or Master's degree in information systems/engineering, a minimum of 14+ years of IT industry experience, strong knowledge of service delivery across various industries/sectors, exposure to industrialized delivery, experience in client relationship roles, understanding of competitive landscape on industrialized processes, AI-enabled technology, and best delivered solutions, and hands-on experience in executing critical and complex engagements. Additionally, the candidate should possess proven experience and strong knowledge of Technology Delivery, global leadership experience in executing large-scale engagements, deep knowledge of end-to-end service delivery, good understanding of industry certifications (ISO, CMM, and IS), abilities to bring in conformances and change management within EY GDS, exposure to cross-region ways of working, conflict management capabilities, and experience in driving organization-wide transformation agenda. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.