22 Quality Frameworks Jobs

Role Overview: As the Head of GCOO Change CCO at HSBC, you will play a critical role in partnering with the Group Chief Operating Office (GCOO) & Asia and Middle East Change Execution and Group Transactions to ensure the delivery of risk-based, strategic outcomes globally. Your leadership within the Global Chief Control Office and Business Risk and Resilience Function will focus on enabling colleagues to deliver safe and secure services to customers, colleagues, and the Bank itself. Key Responsibilities: - Enforce robust risk governance and conduct high-quality reviews of control performance. - Facilitate controls remediation and raise awareness of risks and controls. - Continuously improve ...

As a Data & Analytics (D&A) leader at Mondelz International, your main role will be to build and scale the Global Data-as-a-Service (DaaS) capability. You will be responsible for designing, delivering, and governing global data products, pipelines, and platforms to meet critical business needs across various functions like Supply Chain, R&D, Finance, Marketing, and Sales. **Key Responsibilities:** - **Data Products & Domain Design:** - Define and evolve domain-aligned data products that are reusable, governed, and discoverable. - Translate business priorities into scalable data assets that drive growth, efficiency, and innovation. - Partner with functional and regional teams to align on prio...

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About The Role As a Manager in our Markets Client Account Data Team, you'll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, ...

Role Overview: As a QA & Testing Lead Engineer at Deutsche Bank, you will define and manage teams, testing strategies, plans, and deliverables related to testing within specific applications and programs on a global basis. You will take a lead role in establishing or executing test specialties, managing the adoption of best practices, and contributing to the improvement of QA & Testing disciplines. Key Responsibilities: - Design and propose solutions for addressing user stories and tasks - Analyze system requirements and design suitable automation/performance test strategies - Create frameworks for automation/performance testing - Own specialist testing activities at a program level - Provid...

As a VP/AVP AV/ADAS Delivery at iMerit, you will be leading the delivery organization supporting autonomous vehicle and ADAS clients. Your role will involve ensuring delivery excellence across a portfolio of enterprise clients by maintaining consistent quality, scalability, and efficiency of operations. Here is a breakdown of your key responsibilities: - **Delivery Leadership & Client Management:** - Own delivery for a portfolio of enterprise clients in AV/ADAS programs. - Drive robust delivery governance including QBRs, client health reviews, RCA/CPA, and CSAT improvement plans. - Establish SLA frameworks and ensure adherence across clusters. - Act as a strategic escalation point and lead i...

You are an experienced and result-oriented Back Office / BPO Operation Manager responsible for overseeing day-to-day operations, managing teams, streamlining processes, and ensuring service excellence. Your role involves handling client deliverables, improving efficiency, maintaining compliance, and driving productivity in a dynamic BPO/back-office environment. Your key responsibilities include leading, managing, and supervising back-office/BPO operations teams to ensure smooth and efficient functioning. You will monitor performance metrics (SLA, TAT, Quality, Productivity) and ensure targets are consistently achieved. Developing and implementing process improvements, overseeing workforce ma...

As an Operations Manager for voice-based BPO operations at unifyCX, your primary responsibility will be to lead and manage the day-to-day process delivery while ensuring client satisfaction and driving operational efficiency. You will oversee multiple teams or projects, manage team performance, and drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. Your role will involve strategic planning, team leadership, KPI management, and continuous improvement of operations in alignment with organizational goals. Your key responsibilities will include overseeing end-to-end delivery of voice process operations, managing Team Leaders, Trainers, and Quali...

In your role as the Director, Customer Support Operations at our company, you will be responsible for leading the customer support operations in India. Your primary focus will be on the day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. The Student Advocacy Team (SAT) is a B2C support organization within our company that aims to provide the best customer care to Chegg customers when our products or services do not meet their expectations. We prioritize quality, transparency, simplicity, and convenience to offer help when and where needed. Your responsibilities will include managing ...

As the Data Architect at our company, you will have a pivotal role in shaping end-to-end digital and data architecture, driving modernization efforts, and enabling best-in-class customer and team member experiences. Your collaboration with our Digital, Technology, and cross-functional business teams, as well as global vendors, will be crucial in delivering scalable, integrated, and future-ready solutions. This role is suited for individuals who excel in complex, multi-market environments and have a strong background in MarTech, microservices architecture, and enterprise-level digital transformation within QSR, Retail, or customer-centric industries. Your key responsibilities will include lea...

As a Quality Manager in our BPO operations, you will play a crucial role in overseeing the quality assurance processes to ensure service excellence, compliance with client standards, and continuous process improvements. Your responsibilities will include developing and implementing quality assurance strategies, monitoring call quality, emails, and chats, identifying areas for process improvement, training and mentoring QA analysts and agents, generating reports on key performance metrics, collaborating with operations and training teams, ensuring adherence to industry standards, and conducting root cause analysis to reduce errors and improve efficiency. To excel in this role, you should have...

As a Quality Analyst Supervisor, your main responsibility will be to lead and guide the Quality Analysts team in order to ensure precise call monitoring and provide constructive feedback. You will be required to conduct regular assessments of both inbound and outbound calls, chat interactions, and email communications to evaluate the performance of agents. By identifying areas of improvement in communication, compliance, and process adherence, you will be expected to communicate actionable insights to the operations team. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will also be a crucial part of your role. Additionally, you will ne...

As an Operations Manager for the voice process at unifyCX, an emerging Global Business Process Outsourcing company, you will play a pivotal role in leading and managing day-to-day operations to ensure client satisfaction and operational efficiency. With a strong focus on strategic planning, team leadership, and continuous improvement, you will drive performance against key operational metrics and collaborate with clients to meet their expectations. Your responsibilities will include overseeing the end-to-end delivery of voice process operations, managing team performance, implementing process improvements, and ensuring compliance with internal policies and data security standards. You will a...

The client, a prominent insurance repository with a decade of experience, operates delivery centers in Chennai, Mumbai, and Hyderabad, as well as insurance service centers in 300 locations nationwide. With over 15 years of experience in the insurance sector, including oversight of P&L, the ideal candidate should hold a Bachelor of Technology (B Tech) or Bachelor of Engineering (B.E) from a recognized university, or an equivalent undergraduate degree. A Master of Business Administration (MBA, preferably in Operations) would be advantageous. The candidate must possess work experience in insurance operations, encompassing various processes involving both living beings and inanimate objects. Str...

As an Operations Manager at unifyCX, you will be responsible for leading and managing voice-based BPO operations. Your primary focus will be on ensuring the efficient delivery of services, driving team performance, and maintaining client satisfaction. This role requires strategic planning, team leadership, and a commitment to continuous improvement aligned with organizational objectives. Your key responsibilities will include overseeing the end-to-end delivery of voice process operations, managing key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence, as well as leading Team Leaders, Trainers, and Quality Analysts to ensure consistent performance. You will be expected to...

Job Description Are You Ready to Make It Happen at Mondel?z International Join our Mission to Lead the Future of Snacking. Make It Possible. You will have the opportunity to make an big impact on our business performance as you support the data strategy and lead the development of custom models/algorithms.Working in close partnership with the business leadership team, you will manage the vision and agenda for business analytics in your area of responsibility. How you will contribute You will: Support stakeholders across portfolio using agile ROI/KPI initiatives that will driveimprovements Identify and incubate best-in-class external partners to drive delivery on projects Work on development ...

You are a detail-oriented and performance-driven Quality Analyst with 24 years of experience in a BPO sales process (voice). In this role, you will be responsible for monitoring and evaluating outbound sales calls to ensure adherence to process guidelines, compliance, and quality standards. Providing actionable insights, coaching, and process improvements are essential to enhance customer experience and drive overall sales effectiveness. Your key responsibilities include monitoring and evaluating outbound sales calls for adherence to scripts, compliance, and quality standards. You will identify performance gaps in agent communication and provide timely feedback and coaching. Maintaining QA r...

At EY, you'll have the opportunity to shape a career tailored to your unique qualities, supported by a global network, inclusive culture, and cutting-edge technology. Your distinct voice and perspective are pivotal in driving EY towards continuous improvement. Join us to craft an extraordinary experience for yourself and contribute to building a better working world for all. As a Service Delivery Manager in HR Operations at EY, you will be a key player in overseeing the managed services that revolutionize organizations" operations by assuming responsibility for critical but non-core functions such as HR, finance, tax, risk, and compliance. Through this role, you will play a crucial part in h...

You have been retained by an upcoming fast-growing, well-funded startup to work as a "Project Manager" at their Head Office in Gurugram. This presents an excellent career opportunity to become a part of a rapidly expanding company that collaborates with clients across APAC, EU, and USA. As a Project Manager, your key responsibilities will include driving the full project lifecycle from initiation to closure, ensuring timely delivery within scope and budget. You will be tasked with developing detailed project plans, charters, and schedules by integrating Agile and PMP best practices. Furthermore, you will manage cross-functional teams spanning legal, tech, and business operations, in addition...

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Stro...

You will be required to work onsite, 5 days per week at our Bengaluru office on a long-term freelance basis. As an experienced Software Testing Architect, you will play a crucial role in defining and leading comprehensive test strategies and quality frameworks for complex software product lines. Your responsibilities will include architecting end-to-end testing solutions covering manual and automated testing across various levels such as system, functional, integration, soak, black-box, and load testing. Your main focus will be on driving Test-Driven Development (TDD) adoption, selecting and customizing multiple automation frameworks, and ensuring security adherence through penetration testi...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The position of Delivery Excellence COE Leader in GDS Consulting at EY involves working collaboratively with delivery leaders and partners across the organization to ensure that consulting engagements are delivered with the highest levels of quality, efficiency, and predictability. The role focuses on leveraging CMMI-based methodologies and ...

Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.