Human Resources Business Partner

You will be joining The Sleep Company as an HR Business Partner (HRBP), where you will play a crucial role in managing large-scale BPO operations and ensuring a high level of employee satisfaction in a fast-paced environment. Your primary responsibility will involve collaborating with business leaders to develop and implement effective people strategies that align with the organization's goals. Your key responsibilities will include overseeing the entire employee lifecycle, from onboarding to performance management, engagement, and retention. You will be tasked with addressing workforce challenges such as attrition, absenteeism, shift adherence, and productivity while fostering positive employee relations through grievance redressal and conflict resolution. Additionally, you will partner with business teams to identify skill gaps and drive initiatives to enhance employee capabilities. As an HRBP, you will be expected to utilize HR analytics to monitor and analyze key metrics such as attrition rates, engagement scores, and productivity trends. You will collaborate with the central HR team to ensure policy compliance and drive process improvements. Furthermore, you will develop tailored engagement programs to boost morale and uphold company values among BPO employees working in shifts around the clock. To excel in this role, you should possess a minimum of 3-8 years of HR experience, including at least 2 years as an HRBP in the BPO/Call Center industry. You must demonstrate a solid understanding of BPO workforce dynamics and be adept at managing large employee bases. Strong stakeholder management skills, problem-solving abilities, and proficiency in HR tools and data reporting are essential. An MBA/PGDM in HR or a related field would be advantageous for this position.,