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Nuon Connect Private Limited
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Operations Manager

Operations Manager

Nuon Connect Private Limited

4 - 8 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

bpo operations leadership people management communication clienthandling

Work Mode

On-site

Job Type

Full Time

Job Description

As a BPO Operations Manager, your role will involve managing daily operations across multiple processes. You will be responsible for ensuring that SLA and KPI targets are consistently achieved. Your leadership will be crucial in guiding team leaders and agents to meet performance goals. Additionally, you will need to maintain process compliance, uphold quality standards, and ensure client satisfaction. It will also be part of your responsibilities to prepare and present performance reports to both management and clients. Qualifications required for this role include: - Graduate/Postgraduate with 3-7 years of experience in BPO. - Strong leadership and people management skills. - Knowledge of BPO operations, metrics, and workforce management. - Excellent communication and client-handling skills. Please note that this is a full-time position that requires in-person work.,

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Operations Manager