2 Clienthandling Jobs

You will be responsible for overseeing facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites. The role demands strong leadership, problem-solving skills, and operational expertise to drive efficiency and compliance. Your key responsibilities will include leading new site mobilization, managing manpower, monitoring attendance, ensuring on-time delivery, overseeing waste elimination, and standardizing operational processes across sites. You will be required to track client satisfaction, manage complaints, conduct site inspections, and audits, ensure regulatory compliance, manage crisis situations efficiently, and handle profitability and cost optimization at the site level. In addition, you will need to coordinate with HR, Finance, Legal, and other departments, address staff welfare, plan training programs, ensure retention of staff, oversee resource allocation, and maintain adequate staffing. Your role will also involve preparing site assessment reports, maintaining performance metrics, providing MIS-based reporting for senior management, and ensuring proper documentation, reporting, and escalation of critical issues. The ideal candidate should preferably have a background in Hotel Management or relevant industry experience, with 3-5 years of experience in facility management, housekeeping, security, or operations. Strong leadership, problem-solving, crisis management, communication, and client-handling skills are essential for this role. The company you will be working for is a leading security and facility services provider with operations across 14 branches and a turnover of 400 crores. If you are interested in this position, please submit your resume and cover letter detailing your relevant experience and vision for the role to arthalata@nis.co.in.,

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,