Hiring For Assistant Manager /Manager - US Process -Kalyan nagar

Invisia Bpo Solutions

6 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

manager assistant manager team handling operations manager call center operations bpo operations us processes mortgage processes lead operations bpo operations management international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from INVISIA SOFTWARE - Kalyan Nagar, Bangalore.

Assistant Manager / Manager

2 years experience

Shift - US Shift

5 days working (No cab)

Only candidates who are currently working as Assistant Manager or Manager are eligible to apply for this role.”

Job Summary:

Key Responsibilities:

Lead, manage, and motivate a team to achieve business targets and maintain high performance standards.
Ensure smooth operations of assigned US-based processes with adherence to SLAs and quality benchmarks.
Monitor, track, and report key performance metrics, implementing corrective actions when needed.
Handle team escalations and ensure timely resolution of issues.
Collaborate with cross-functional teams and stakeholders for process improvements.
Train, mentor, and develop team members to build strong operational capabilities.
Ensure compliance with organizational policies, data security, and client requirements.

Required Skills & Experience:

Minimum
2 years experience
as an
Assistant Manager/Manager
with proven
team-handling experience
.
Strong understanding and prior exposure to
US processes
(mandatory).
Excellent communication, leadership, and stakeholder management skills.
Analytical mindset with problem-solving abilities.
Prior experience in
Mortgage processes
will be a strong advantage.
Ability to work in
US shifts
and manage deadlines effectively.

Educational Qualification:

Graduate (Any discipline). Postgraduate preferred but not mandatory.

What We Offer:

Competitive salary and benefits package.
Exposure to global clients and processes.
Opportunity to grow within a fast-paced, performance-driven organization.

Interested candidates do share your updated CV to shamala.m@invisiasoftware.com OR WhatsApp 7795066884

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