You will manage administrative and recruitment matters in consultation with the Hub/Regional Operations Leads and Hub Leads
You will manage the team of abstractions and double checkers in JBS A high degree of independence is required on a day to day basis but will be responsible to the Lease Administration Deliveries Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre You will act as the primary contact for interaction with all parties to keep the lease administration database current and accurate You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures As a Operations Lead, ensure operational activities are performed within the agreed and stipulated timelines Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success

This position is responsible for managing all aspects of lease administration
This will include managing various team of Lease Admin, portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in JBS LA team To be actively involved in performance metrics KPIs ie Quality, TAT, and Productivity Also the focus would be on accurate abstractions and keeping the client database current

Additional responsibilities

Contribute to team meetings, actively support other team members
Maintain respect for other staff at all times Regional business relations and stakeholder communication Deliver excellent customer service Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels Accountable for Abstraction staff (analysts, senior analysts and assistant managers, Managers) who perform Abstraction services Able to transition and implement start up accounts independently Able to provide solutions and strategies for client needs and concerns Able to understand the balance between the scope of works, the clients want and needs, and the productivity required for profitability Providing strong leadership to reporting line and managing expectations within the team (performance, compensation and promotion) Responsible for the contract and fee structure and monthly billing process Other tasks requested by management

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Manager - Abstractions