1829 Bpo Operations Jobs - Page 38

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Dear, We are hiring for international BPO_ Team Leader for Gurgaon Location for One of the leading clients. Salary _ 7 LPA Roles and Responsibilities Manage a team of customer service representatives to achieve operational excellence. Oversee daily operations, ensuring efficient call center operations and attrition management. Develop and implement strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure effective communication among team members, stakeholders, and clients. Desired Candidate Profile 5-10 years of experience in BPO operations or similar industry. Proven track rec...

Particulars Job Description Educational Qualification Any Graduate can apply. Work Experience Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Manager Operations with experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies Strong Analytical skills with an ability to draw conclusions from data. Process improvements/ optimization done for the respective process. Ability to think Out of box and provide solution to Agents. Understanding of the Business situation and capability to address issues. Open...

Senior Manager Operations - Female's only Night Shifts Location: Whitefield, Bangalore Job Responsibilities : Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Manager operations Should have managed team size of min. 300+ HC. Experience in working for International Voice process (Call center/Backend) is mandatory Experience of handling multiple clients at the same time. Manage and deliver Service level as expected. Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, PPTs Participation in client calls/quality Calibration/Process updates. Participate in MBR/QBR Review financial...

Resolving customer queries over chat or voice Salary upto 6LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 6LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates call to HR MAYANK- 9358196588 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR SOMYA - 8114472254 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Were Hiring: Team Lead for Uber Process (BPO) Location: Novel Tech Park, Kudlu Gate, Bengaluru Work Mode: Work from Office Interview Mode: Virtual Joining: Immediate Role: We are looking for an experienced Team Lead with prior leadership experience in a BPO process. Requirements: Graduation is mandatory Strong team management and leadership skills Good communication in English, Kannada, and Telugu Proven experience as a Team Lead in a BPO environment Compensation: Salary: 23,000 25,000 in hand Additional variable pay

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call HR DEVANSHI - 9602528641 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Ritika - 9251042143 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Ops Mgr on paper) Pkg- 20 LPA Loc- Ggn Should have on paper ops mgr exp. Karishma.imaginators@gmail.com

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them...

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...

Responsibilities: * Conduct new hire & refresher training *Develop training programs & Ensure effective communication skills * Collaborate with Ops & quality team on training needs *Develop SOPs, assess performance, and improve process knowledge.

We are looking for caniddates to work for International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 36000 in hand Need Excellent English speaking Rehman 7208698865 Husna 8828629587

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business o...

Job Descriptions: Experience as Assistant Manager Ops in customer Service process for Blended Process should be equipped and have adequate knowledge of Call Centre metrics, understanding & efficiently driving dialler and calling processes. Responsibilities and Desired Skills: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and revie...

Operations Manager role for Telecom Domain. Only diversity candidates to be considered. Candidates should be from BPO/BPM BackgroundTelecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Required Candidate profile Shifts - US (24x7) Handling AM's & TL's International Voice Exp having Outbound experience will have an added advantage Client strategies to meet client Query:8652547205/anisha@peshr.com

Job Title: International Customer Voice Support Company: SMH Corporation Private Limited Location: Hyderabad, Telangana, India Employment Type: Full-Time, Permanent Industry: BPO / Logistics Support Department: Customer Support & Service Operations Job Description SMH Corporation Private Limited is seeking an enthusiastic and detail-oriented International Customer Voice Support Executive to join our dynamic operations team. This role involves managing inbound and outbound calls from drivers, providing accurate guidance, and ensuring efficient data entry related to car auctions and shipments. The ideal candidate must be fluent in English, possess strong communication skills, and be comfortabl...

Customer service- Medical Billing- AP/AR Customer service related to appointment settings medical- Medical billing Backend process Any Grad/ under Grad- 6 months bpo exp 26k CTC 5.5 days working- rotational shift & off

Telecom background experience should be from BPO/BPM Background Relevant Experience - 1+ yrs (Senior Manager on paper) Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's International Voice Experience; having Outbound experienc Required Candidate profile Exp: 15+Years Loc: Airoli np: 30 Days Education - Any Graduate or 4 years Diploma should be from BPO/BPM Background Interested Cand: ankitapisal@peshr.com/9004076848

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...