SMH Corporation Hyderabad

Job Title: International Customer Voice Support Company: SMH Corporation Private Limited Location: Hyderabad, Telangana, India Employment Type: Full-Time, Permanent Industry: BPO / Logistics Support Department: Customer Support & Service Operations Job Description SMH Corporation Private Limited is seeking an enthusiastic and detail-oriented International Customer Voice Support Executive to join our dynamic operations team. This role involves managing inbound and outbound calls from drivers, providing accurate guidance, and ensuring efficient data entry related to car auctions and shipments. The ideal candidate must be fluent in English, possess strong communication skills, and be comfortable working in the night shift. Roles & Responsibilities Handle inbound and outbound international calls from drivers, ensuring clear and accurate communication. Provide step-by-step instructions and effectively resolve driver or customer queries. Perform accurate and timely data entry for car auctions, cargo details, and shipment records. Maintain records, documentation, and ensure timely system updates. Collaborate with the operations team to improve process flow and efficiency. Deliver professional, high-quality customer service , ensuring customer satisfaction and support excellence. Requirements Education: Graduate (any discipline) Experience: Minimum 1 year in voice support or BPO preferred. Freshers with excellent spoken English and a willingness to learn are encouraged to apply. Language Skills: Fluency in English (spoken and written) is mandatory. Typing Speed: 30 WPM with at least 80% accuracy. Shift Timing: 5:00 PM 2:00 AM IST (Night Shift) Work Mode: On-site only (no remote work). Transport: Own transport required (no company transport). Availability: Immediate joiners preferred; 015 days notice period candidates will be prioritized. Experience Prior experience in international voice support , customer service, or BPO is a plus. Ability to multitask, work under pressure, and thrive in a fast-paced logistics environment. Strong willingness to learn and grow within a customer-centric organization. Benefits Competitive Salary: Attractive compensation aligned with industry standards. Health Insurance: Comprehensive health coverage for employees. Career Growth: Clear progression path in a growing organization. Work Culture: Supportive team environment with employee engagement initiatives. How to Apply Please send your updated resume and a brief cover letter to: jobs@peacegl.com & hr@smhcorps.com Subject line: Application for International Customer Voice Support Only shortlisted candidates will be contacted. No phone calls, please. Applications will be reviewed on a rolling basis until the position is filled. Join Our Team Are you proactive, organized, and passionate about delivering top-notch customer service? This is your opportunity to join a leading BPO and logistics support company serving clients across the United States. Make your impact in a growing and dynamic environment at SMH Corporation .