Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL Business Services (JBS) Workforce Management (WFM)
JBS is JLL’s global operations platform, delivering operations from capability centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLL’s margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients. The WFM program will establish a set of systems and processes designed to ensure that JBS teams will have the right number of people with the right skills and resources in place at the right time to handle an accurately forecasted workload that delivers quality outcomes.
What this job involves:
As an Analyst, you will support Workforce Management (WFM) activities and WFM system maintenance. You will conduct data analysis, forecasting, and build and maintain capacity planning across JBS. Your responsibilities will also include maintaining and executing change requests for the workforce management platform, as well as collaborating with the technical product owner and vendors when necessary. This position reports to the Senior Director, overseeing the Workforce Management (WFM) program and Performance Coaching professionals.
What your day-to-day will look like:
Obtain and validate historical data for forecasting.
Update and maintain capacity planners.
Provide analysis for staffing efficiencies.
Develop clear, consistent, and relevant reports and data visualizations for operations based on data that will help drive performance sustainability.
Act as the system admin to address operations inquiries and provide system support for the WFM platform.
Help maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
Monitor program adherence across operations teams in JBS.
Provides training and coaching related to the WFM system.
Works collaboratively with Operations and the JBS central enabling teams to ensure data integrity for WFM metrics
Serve as the Subject Matter Expert in WFM for Operations
Experience and technical skills:
4 - 7 years of relevant work experience, preferably in workforce management, or data analytics
Bachelors in a related field required
Experience with global WFM programs.
Strong analytical skills to identify trends and performance.
Proficiency in dealing with large amounts of data, including data extraction, transformation, and analysis using tools such as Excel, MS SQL, and business intelligence platforms like Tableau and Power BI
Exceptional problem identification and resolution.
Strong written and verbal communication skills
Experience in a system support role for a WFM system would be advantageous.
Keen eye for detail, committed to producing the highest quality work.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Experience in a global company working across cultures is preferred.
Estimated compensation for this position is: compensation will be based on the market range for the role and location.
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.
Location: GURUGRAM Hybrid based on the JBS Flex program – 2-4 days in the office, more during an Onboarding period.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
