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Associate, Workforce Management

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

4 - 7 years

1 - 5 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

data analytics power bi workforce management tableau wfm project management data analysis employee relations forecasting hrsd sql server sourcing staffing real time analysis talent management talent acquisition capacity planning recruitment rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Analyst, you will support Workforce Management (WFM) activities and WFM system maintenance. You will conduct data analysis, forecasting, and build and maintain capacity planning across JBS. Your responsibilities will also include maintaining and executing change requests for the workforce management platform, as well as collaborating with the technical product owner and vendors when necessary. This position reports to the Senior Director, overseeing the Workforce Management (WFM) program and Performance Coaching professionals.

What your day-to-day will look like:

Obtain and validate historical data for forecasting.
Update and maintain capacity planners.
Provide analysis for staffing efficiencies.
Develop clear, consistent, and relevant reports and data visualizations for operations based on data that will help drive performance sustainability.
Act as the system admin to address operations inquiries and provide system support for the WFM platform.
Help maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
Monitor program adherence across operations teams in JBS.
Provides training and coaching related to the WFM system.
Works collaboratively with Operations and the JBS central enabling teams to ensure data integrity for WFM metrics
Serve as the Subject Matter Expert in WFM for Operations

Experience and technical skills:

4 - 7 years of relevant work experience, preferably in workforce management, or data analytics
Bachelors in a related field required
Experience with global WFM programs.
Strong analytical skills to identify trends and performance.
Proficiency in dealing with large amounts of data, including data extraction, transformation, and analysis using tools such as Excel, MS SQL, and business intelligence platforms like Tableau and Power BI
Exceptional problem identification and resolution.
Strong written and verbal communication skills
Experience in a system support role for a WFM system would be advantageous.
Keen eye for detail, committed to producing the highest quality work.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Experience in a global company working across cultures is preferred.

Estimated compensation for this position is: compensation will be based on the market range for the role and

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Associate, Workforce Management