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JLL
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Associate, Workforce Management

Associate, Workforce Management

JLL

4 - 8 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

workforce management data analysis forecasting capacity planning change management data visualization system administration analytical skills data extraction data transformation excel ms sql tableau power bi problem solving communication skills project management cultural awareness documentation management training coaching global wfm programs

Work Mode

On-site

Job Type

Full Time

Job Description

As an Analyst at JLL Business Services (JBS) Workforce Management (WFM) program, you will play a crucial role in supporting WFM activities and system maintenance. Your primary responsibilities will include conducting data analysis, forecasting, and capacity planning across JBS. You will collaborate with the technical product owner and vendors to maintain and execute change requests for the workforce management platform. Reporting to the Senior Director overseeing the WFM program and Performance Coaching professionals, you will contribute to ensuring the right number of skilled resources are available to handle accurately forecasted workloads that deliver quality outcomes. Your day-to-day tasks will involve obtaining and validating historical data for forecasting, updating and maintaining capacity planners, providing analysis for staffing efficiencies, and developing clear reports and data visualizations for operations. Additionally, you will act as the system admin for the WFM platform, maintain comprehensive documentation, monitor program adherence, provide training and coaching, and serve as a Subject Matter Expert in WFM for Operations. Ideal candidates for this position will have 4-7 years of relevant work experience in workforce management or data analytics, along with a Bachelor's degree in a related field. Proficiency in Excel, MS SQL, and business intelligence platforms like Tableau and Power BI is required. Strong analytical skills, problem-solving abilities, written and verbal communication skills, attention to detail, and the capability to manage multiple projects simultaneously are essential. Experience in a global company working across cultures is preferred. The estimated compensation for this position will be based on the market range for the role and location, offering a supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health. The hybrid work model based on the JBS Flex program allows for 2-4 days in the office, with more during the Onboarding period. If you resonate with this job description and possess most of the requirements, we encourage you to apply. JLL is dedicated to creating a diverse and inclusive culture where all individuals feel welcomed, valued, and empowered to achieve their full potential.,

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Associate, Workforce Management