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Associate / Senior Associate - Business Operations || KwikShip

Associate / Senior Associate - Business Operations || KwikShip

GoKwik

3 years

0 Lacs

gurgaon haryana india

Posted:1 month ago| Platform:

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Skills Required

power optimization payments retention engagement ai scaling logistics coordination management data strategy drive escalation resolve analytics reports collaboration technology support benchmarking excel communication enablement cutting ml network

Work Mode

On-site

Job Type

Full Time

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As our Business Operations Specialist, you’ll play a mission-critical role in ensuring our logistics ecosystem runs smoothly, efficiently, and at scale. You’ll work across first-mile, mid-mile, and last-mile operations—owning everything from partner coordination and SLA performance to exception management and data-driven process improvement. In a business where speed, precision, and delivery success directly impact merchant satisfaction and GMV realization, your contribution will be instrumental in shaping best-in-class eCommerce supply chain execution.

What You’ll Own

Supply Chain Strategy & Execution – Manage end-to-end ecommerce logistics across pickup, transit, and delivery to ensure seamless daily execution at scale.
Partner Management – Own relationships with logistics partners; track KPIs like pickup adherence, delivery success rate, RTO, and drive partner performance through regular business reviews.
Exception Handling & Escalation Management – Proactively manage and resolve logistics exceptions (e.g., delays, damages, and escalations) with speed and a customer-first mindset.
Data-Driven Optimisation – Leverage analytics to identify trends, inefficiencies, and improvement areas. Build dashboards and reports that power operational excellence and strategic decision-making.
Cross-Functional Collaboration – Partner closely with technology, customer support, merchant success, and warehouse teams to drive alignment and resolve friction points across the supply chain.

Who You Are

2–3 years of experience managing eCommerce logistics/supply chain operations.
Deep understanding of courier KPIs, performance benchmarking, and partner management.
Proficient in Excel/Google Sheets, with working knowledge of BI tools like Power BI or Tableau.
Proven ability to manage operational escalations and exception workflows.
Strong analytical mindset with a bias for action and continuous improvement.
Excellent communication and stakeholder management skills.
Thrive in a fast-paced, high-growth, data-driven environment.

Why GoKwik

At GoKwik, operational excellence is key to our promise to merchants. You’ll be part of a high-impact team solving real-world logistics challenges at scale. Build with a company that’s pioneering new benchmarks in eCommerce enablement—backed by cutting-edge AI/ML, a powerful partner network, and a commitment to building solutions that win in the market.

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Associate / Senior Associate - Business Operations || KwikShip