Associate Director - Quality Management System

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

Job Title: Quality Management System (QMS) Lead – Procurement Services

Quality Management System (QMS) Manager

Key Responsibilities:

QMS Design & Implementation

• Design and implement a robust Quality Management System aligned with ISO 9001, Six Sigma, and SOC 1/2 control frameworks.
• Define and document standard operating procedures (SOPs) for key processes: Procure-to-Order, Order-to-Pay, Vendor Onboarding, and Contract Management.
• Set up a system to manage document control, change management, non-conformities, CAPA, and performance metrics.

Internal Audit & Compliance

• Plan and conduct periodic internal audits across client accounts to assess process compliance, control adherence, and SOP validation.
• Identify risks, gaps, and process deviations; recommend and track corrective/preventive actions.
• Ensure readiness for client audits and external assessments (e.g., SOC, ISO audits).

Team and Account Quality Ownership

• Develop and deploy a quality owner model—assign QMS representatives per client/account.
• Train and coach account-level quality leads to drive adherence and ownership.
• Create quality dashboards and report KPIs to leadership and clients.

Process Improvement & Six Sigma

• Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies.
• Build a continuous improvement culture across delivery teams.
• Facilitate Six Sigma training (Yellow/Green Belt) and drive certification initiatives.

Training & Change Management

• Develop and roll out quality and compliance training modules (SOC control, SOP usage, audit prep, etc.).
• Foster organization-wide awareness and capability in quality standards and methodologies.

• Qualifications:

  • Bachelor’s Degree in Business, Engineering, Operations, or a related field.
  • 6–10 years of experience in quality management, internal audit, or operations in procurement or BPO/shared services context.
  • Proven experience in implementing and managing ISO 9001 QMS.
  • Certified Six Sigma Green Belt (Black Belt preferred).
  • Strong knowledge of SOC control requirements and compliance frameworks.
  • Excellent communication, analytical, and stakeholder management skills.
  • Experience in procurement or supply chain domain.
  • Familiarity with tools like SAP Ariba, Coupa, Oracle Procurement, or ServiceNow.
  • Exposure to automation, workflow tools, or process mining software.

  Key Competencies:

  • Quality-centric mindset with a strong operational grip.
  • Structured approach to problem-solving and root cause analysis.
  • Strong leadership and influencing skills.
  • Detail-oriented with the ability to drive change across teams.