Assitant Manager

Assistant Manager – Operations & Client Coordination

Location: Rajajinagar, Bengaluru (field + office)
Function: Supply Chain / Warehousing Ops
Travel: Frequent in-city (2W mandatory)

Role Purpose

Be the execution bridge between the company's promoters—owning daily coordination, on-ground follow-ups, and system updates so plans convert to outputs.

Reporting Line

• Direct: Technical/Operations Director
• Dotted: Founder/Partner

Top 6 Outcomes (KPIs)

• Timely Updates: All trackers (CRM, ops, POs, GRNs, visit logs) updated same day by 7:30 pm; zero backlog.
• Closure Rate: ≥ 90% of daily action items closed by due date; escalations before SLA breach.
• Field Compliance: ≥ 95% adherence on visit checklists (photos, notes, sign-offs).
• Lead/Deal Hygiene: 100% of client/vendor interactions logged in CRM within 24 hrs.
• Meeting Rhythm: Daily 6:00 pm site sync + 6:30 pm founder sync prepared with data (notes, deltas, risks).
• Issue Turnaround: Category-A issues acknowledged in 30 min, resolved/owner assigned within 1 business day.

What You’ll Do (Responsibilities)

• Coordination & Communication
• Run the daily cross-team checklist; chase closures; publish EOD status.
• Maintain the action/decision/risk register; prepare agendas & minutes for 6:00 pm and 6:30 pm stand-ups.
• Field Execution
• Visit sites/warehouses/vendors; verify progress vs plan; collect evidence (geo-tagged photos, GRNs, delivery challans).
• Raise on-ground requisitions (manpower, JCB/roller, consumables) and track approvals to delivery.
• Systems & Documentation
• Keep Google Sheets/Drive neat: versioned files, proper naming, links in INDEX tabs.
• Log POs/GRNs/invoices; coordinate with Procurement/Accounts for weekly MCLR and Friday roll-ups.
• Maintain client/vendor contact base and follow-up cadences.
• Client & Vendor Support
• Slot meetings, share pre-reads, capture MoMs, confirm next steps & dates.
• Support simple quotes/SOWs, site readiness checklists, and site handover docs.
• Governance
• Flag slippages early with options (Plan A/B/C).
• Ensure confidentiality and IP discipline on all templates/SOPs.

Tools You’ll Use

Google Sheets/Drive, Docs, Gmail/Calendar, WhatsApp Business, simple CRM (Sheets), phone camera with timestamp/geo-tag, MS Excel basics.

Must-Haves

• Experience: 2–5 years in coordination/ops/client service (logistics/warehousing/QSR preferred).
• Languages: English + Kannada (Hindi is a plus) for vendors and field teams.
• Mobility: Two-wheeler with valid DL and good city route knowledge.
• Behaviour: Proactive, punctual, calm under pressure; crisp written updates.

Nice-to-Haves

Basic GST/GRN awareness, vendor onboarding, safety & housekeeping checklists, simple SOP writing.

Working Hours & Rhythm

• Field & office mix; EOD update by 7:30 pm mandatory.
• Daily: 6:00 pm site team sync; 6:30 pm founder sync (you prepare the data pack).

Compensation & Logistics

• CTC: As per experience
• Reimbursements: Fuel/parking/tolls against slips; business calls; field stationery.
• Phone/Sim: Business WhatsApp required (company-approved).
• Probation: 3 months with a 30/60/90-day scorecard.

Compliance

• Confidentiality, non-solicit, and device policy adherence required.

30–60–90 Day Plan (What “Good” Looks Like)

• Day 30: All trackers live, zero backlog; first cadence running; field visit SOP in use.
• Day 60: SLA compliance dashboard published weekly; vendor/route book ready; >85% on-time closures.
• Day 90: Owner-driven ops—proactively surfaces risks with options; >90% closures; audits pass.

Quick Screening Questions

• Share a recent week where you coordinated 3+ teams—how did you track actions and drive closures?
• Show a tracker/report you built (redact sensitive data).
• Comfort with Kannada vendor calls and daily city travel?
• When a delivery misses SLA, what do you do in the first 30 minutes?
• Availability for 6:00–7:30 pm daily cadence?

The ideal candidate will be:
Core identity

• Executor + Coordinator: turns plans into closures; chases owners without friction.
• Field-savvy: comfortable on sites/warehouses and with vendors, not just spreadsheets.
• Systems-driven: keeps Google Sheets/Drive impeccably updated; zero backlog by EOD.

Experience & background

• Demonstrable multi-site or multi-vendor handling; has done GRN/PO follow-through and meeting minutes → action → closure cycles.
• Has run a daily cadence (stand-ups, EODs) and can show a tracker they built (even if basic).

Skills (must-have)

• Communication: concise written updates; can summarise status + risks + next steps in <10 lines.
• Tools: Google Sheets (filters, data validation, COUNTIFS/SUMIFS), Drive structure, Docs, basic Gmail/Calendar hygiene; WhatsApp Business discipline.
• Mobility: Own two-wheeler; okay with frequent in-city travel and time-stamped photos.
• Ops hygiene: understands PO → GRN → Invoice flow, basic GST terms, site safety basics, and housekeeping checklists.

Behaviours

• Proactive: flags slippages before SLA breach and proposes Plan A/B/C.
• Detail-tight: filenames, dates, versions, and links always correct; INDEX tabs maintained.
• Calm + courteous under pressure; firm on follow-ups without drama.
• Ownership: treats 6:00 pm site sync + 6:30 pm founder sync as non-negotiable and arrives with a clean data pack.

Cultural fit

• Comfortable saying “No until data is ready,” but never misses EOD.
• Treats confidentiality/IP seriously; documents everything; leaves a trail others can follow.

Job Type: Full-time

Pay: ₹360,000.00 - ₹420,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance

Work Location: In person