Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Global Quality, Training, and Policy Lead!
In this role, candidate will be responsible to provide the leadership and strategic direction on all Quality matters to the Regional Operations group and the Company as a whole. The role will include collaboration with the company key partners to define the quality requirements both internally and externally. You will be a crucial subject matter authority in global Quality Assurance requirements, laws, regulations and guidelines
Customer Relationship Management: Drive / Lead conversations with customer by actively engaging in dialogue and taking charge of the discussion.
Collaboration with Teams:
Responsible for defining, implementing, and governing organizational structure, roles & responsibilities blueprint for quality, training, and policy in collaboration with the Global Ops team.
Partner with the T & S service: line to collaborate on defining strategic best in class QTP blueprint
Deals & Pursuits: actively contribute to the creation of solutions that are centred around Quality and Training, based on market best practices.
Ensuring the right level of engagement and alignment between the Global and Regional teams; In-rhythm with the Global operational standards, i.e., communication, implementation of actions & performance achievement(s) across the Global account.
Provide support, guidance and best practice sharing with a focus on Quality, policy & training solutions for the Global Site Strategy in collaboration with the key stakeholders form the Global and Regional organization
Provide input/best practice sharing to support Training Curriculum Development (Supplemental content); Training Preparation and Planning; New Hire Training (Customer Facing Roles); Ongoing Training and Verification (Customer Facing Roles); Performance and Outlier Management (including aligned incentive programs); Action Planning (PTG, Bridge plan); Client change requests
Additional task can be assigned at any time, based on the growing business requirements
Qualifications we seek in you!
Professional degrees/certifications related to Talent Development/Management preferred
Preferred Qualifications/ Skills
Technical Skills: (knowledge, experiences, IT tools/software, languages)
Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote), high IT affinity
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobAssistant Vice President
Primary LocationIndia-Hyderabad
Education LevelBachelor's / Graduation / Equivalent
Job PostingJul 31, 2025, 8:44:29 AM
Unposting DateAug 30, 2025, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time
