Assistant Vice President

Job Title:

Location:

Department:

Reports To:

Position Overview:

The AVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions. This role involves managing a team of professionals to ensure that technology services meet the business's strategic objectives, are delivered on time, within budget, and to the highest quality standards. He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services.

Skills

• Good Communication Skills
• Network Infrastructure
• Data Center
• Contact Center
• ITSM
• Service Transition

Key Responsibilities:

1. Strategic Leadership:

• Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.

1. Service Delivery Management:

• Oversee the planning, implementation, and tracking of technology services and solutions.
• Ensure the timely and cost-effective delivery of technology services to meet business requirements.
• Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.

1. Innovation and Improvement:

• Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
• Continuously evaluate and improve service delivery processes and methodologies.

1. Team Management and Development:

• Lead, mentor, and develop a high-performing technology service delivery team.
• Foster a culture of continuous improvement, collaboration, and innovation within the team.

1. Stakeholder Collaboration:

• Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
• Serve as the primary point of contact for technology service delivery issues and escalate as necessary.

1. Quality Assurance and Risk Management:

• Establish and enforce service quality standards and best practices.
• Identify and mitigate risks associated with technology service delivery.
• Ensure compliance with industry regulations and company policies.

1. Budget and Resource Management:

• Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
• Optimize resource planning and management to support current and future technology needs.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role.
• Strong understanding of IT service management (ITSM) frameworks and methodologies.
• Proven experience in managing large-scale technology projects and service delivery teams.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and resource allocation.

Preferred Skills:

• Certification in ITIL, PMP, or similar service delivery and project management methodologies.
• Experience in Banking / Financial / Insurance Industry is a plus.
• Knowledge of Banking Technology or platforms