Assistant Store Manager

Location: Noida Sector 143

Reports To: Area Manager / Operations Manager

Summary:

The Store Manager is responsible for the overall operations, profitability, and customer service standards of the grocery store. This role ensures smooth functioning of day-to-day activities, drives sales, maintains inventory accuracy, leads the store team, and upholds company policies to deliver an excellent shopping experience.

Key Responsibilities:

1. Store Operations Management

• Oversee daily store operations and ensure smooth functioning.
• Ensure store opening & closing procedures are followed.
• Monitor cleanliness, hygiene, and store ambience as per standards.
• Ensure proper display, stacking, and merchandising of products.

2. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets.
• Drive promotional activities and monitor performance.
• Analyze sales reports and implement strategies to increase revenue.

3. Inventory & Stock Control

• Maintain optimum stock levels to avoid shortages or overstock.
• Conduct daily stock counts and coordinate monthly audits.
• Monitor expiry, damage control, and wastage reduction.
• Coordinate with procurement team for timely replenishment.

4. Team Leadership & Staff Management

• Supervise, train, and motivate store staff.
• Prepare duty rosters and ensure adequate staffing levels.
• Conduct performance evaluations and provide feedback.
• Handle staff grievances and ensure discipline.

5. Customer Service & Handling Issues

• Ensure excellent customer service standards.
• Resolve customer complaints and queries promptly.
• Promote customer loyalty and engagement.

6. Compliance & Safety

• Ensure compliance with company SOPs, policies, and processes.
• Maintain statutory requirements related to FSSAI, safety, and labor laws.
• Monitor security protocols, CCTV operations, and cash handling procedures.

7. Cash & Financial Controls

• Manage billing counters, cash reconciliation, and daily sales reporting.
• Prevent pilferage, shrinkage, and operational losses.
• Coordinate with accounts for deposits and finance-related activities.

Skills & Competencies Required:

• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Knowledge of retail operations, inventory, and merchandising.
• Problem-solving and decision-making abilities.
• Proficiency in MS Office, POS systems, and basic reporting.

Qualifications & Experience:

• Graduate in any discipline.
• 3–7 years of experience in retail operations, preferably grocery/FMCG.
• Experience in team handling and store management is essential.

Key Performance Indicators (KPIs):

• Achievement of sales targets
• Inventory accuracy & shrinkage reduction
• Customer satisfaction scores
• Staff productivity & retention
• Store compliance audit scores

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person