Customer Care Executive

0 years

1 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Greet and assist customers in a friendly and professional manner.
  • Handle customer inquiries, complaints, and feedback through in-person, phone, or digital channels.
  • Coordinate with billing and floor teams to ensure smooth checkout and shopping experience.
  • Manage returns, exchanges, and refunds as per company policies.
  • Maintain records of customer interactions, feedback, and resolutions.
  • Support loyalty programs, customer registrations, and promotional activities.
  • Ensure product and price information is accurate for customers.
  • Escalate unresolved issues to the Store Manager or relevant department.
  • Assist in managing customer queues and maintaining store discipline during peak hours.
  • Work closely with operations, sales, and inventory teams to ensure seamless service delivery.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution ability.
  • Customer-oriented attitude with patience and empathy.
  • Basic knowledge of retail POS (Point of Sale) and billing systems.
  • Good organizational and multitasking abilities.
  • Fluency in local language and basic English.

Job Type: Full-time

Pay: ₹9,739.13 - ₹16,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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