Customer Care Executive

1 years

1 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description – Customer Care Executive (Supermarket)

Location: Metreo Centre Hypermarket
Experience Required: Minimum 1 year (Supermarket/Retail preferred)

Role Overview

The Customer Care Executive will be responsible for ensuring a smooth and pleasant shopping experience for customers by addressing queries, handling complaints, and coordinating with internal teams to resolve issues efficiently.

Key Responsibilities

  • Greet customers and assist with queries inside the supermarket
  • Handle customer complaints, returns, and exchanges politely and professionally
  • Coordinate with billing, floor staff, and supervisors for quick issue resolution
  • Maintain the customer help desk and record customer feedback/complaints
  • Guide customers on ongoing offers, schemes, and store policies
  • Ensure high customer satisfaction and repeat visits
  • Escalate serious issues to the Store Manager when required

Requirements & Skills

  • Minimum 1 year experience in customer care or retail/supermarket operations
  • Good communication skills (Malayalam mandatory, English preferred)
  • Pleasant personality with a customer-first attitude
  • Basic computer knowledge (billing systems, Excel, or POS preferred)
  • Ability to work in shifts and handle pressure during peak hours

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

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