Assistant Sales Manager

Job Description

We’re seeking a dynamic professional to lead rate procurement from shipping lines/co-loaders and drive customer service and sales support for our CFS and Integrated Logistics Services. This role is central to ensuring seamless coordination between customers, sales, operations, and accounts. You’ll oversee the Customer Service team, streamline shipment handling, and support business growth through exceptional service and strategic collaboration. Key Responsibilities Handle freight rate inquiries with shipping lines and co-loaders. Develop and maintain strong relations with ocean carriers. Collaborate closely with Sales and CSU teams to resolve customer queries. Coordinate Import/Export tariff templates, KYC updates, and pre-alert mapping. Keep customers informed with trade notices and updates. Manage and resolve customer complaints effectively. Assist Sales in client visits, procurement, and revenue generation. Maintain and track volume rebates and incentive details. Ensure accurate job order updates with IGM/EDI coordination. Support documentation processes including ICD letters and agreements. Follow up weekly for overdue payments and ensure timely collections. 🎯 Key Performance Indicators (KPIs) Timely resolution of rate and business queries Efficient rebate & incentive clearance Accuracy and timeliness in operational processes Low rate of unresolved issues 🎓 Qualifications & Skills Bachelor’s degree required; Master’s degree preferred Strong knowledge of ocean freight, CFS/ILS operations, pricing & documentation Excellent communication and interpersonal skills Problem-solving mindset with customer-centric approach Organized, punctual, and team-oriented Ability to train and support new team members If this position interests you, email your updated profile on career@hindterminals.com with following details viz 1. Current Company 2. Current Designation: 3. Reporting to: (Job Title) 4. Total work Exp: 5. Qualification: 6. Current Location: 7. Notice period Show more Show less