Assistant Sales Manager

Job Title:

Location:

Job Summary:

The Assistant Store Manager will assist the Store Manager in overseeing daily operations, maintaining brand standards, achieving sales targets, and ensuring a high level of customer satisfaction. The role also involves supervising the team, monitoring performance, and supporting all operational and administrative activities.

Key Responsibilities:

• Assist in managing daily store operations, including opening and closing activities.
  
• Ensure smooth execution of sales, inventory control, and cash handling procedures.
  
• Supervise and motivate team members to achieve store targets and maintain service excellence.
  
• Monitor and drive

  key performance indicators (KPIs)

  such as sales achievement, customer satisfaction, average bill value, wastage control, and audit scores.
• Maintain stock levels, ensure timely replenishment, and minimize variances or wastage.
  
• Support in training and developing team members for improved productivity and performance.
  
• Ensure adherence to company SOPs, hygiene, and safety standards.
  
• Address customer queries and complaints effectively to maintain customer loyalty.
  
• Prepare and share daily/weekly reports related to sales, KPIs, and operational performance.
  
• Coordinate with the Store Manager and other departments for smooth workflow and process improvement.
  

Key Skills & Competencies:

• Leadership and team management skills.
  
• Excellent communication and interpersonal skills.
  
• Strong analytical and problem-solving abilities.
  
• Customer-oriented with attention to detail.
  
• Knowledge of POS systems and MS Office tools.
  

Qualifications & Experience:

• Bachelors degree in Hospitality, Retail, or a related field preferred.
  
• 26 years of experience in retail, caf, or F&B operations with team-handling experience.
  
• Previous experience as a Shift Leader / Supervisor will be an added advantage.