Retail Team Lead

Job Description

Job Role:Team Leader Role Brief: We are looking to hire a The Team Leader is responsible for overseeing daily store operations, ensuring excellent customer service, and driving sales in a chocolate retail environment. This role requires leadership skills to manage and motivate the team, maintain stock levels, and uphold brand standards. Key Responsibilities: 1. Sales & Customer Service Ensure a high level of customer service and engagement. Assist customers with product selection, recommendations, and queries. Drive sales and achieve store targets through effective upselling and cross-selling. 2. Team Supervision & Training Lead, mentor, and motivate the sales team to meet performance goals. Conduct training on product knowledge, sales techniques, and customer engagement. • Delegate tasks efficiently and ensure team accountability. 3. Store Operations & Inventory Management Oversee daily store operations, including opening and closing procedures. Ensure stock levels are maintained and replenished as needed. Conduct regular inventory checks and report discrepancies. 4. Merchandising & Store Presentation Maintain a visually appealing store layout in accordance with brand guidelines. Ensure product displays are updated and attractively presented. Monitor product expiry dates and ensure proper storage of chocolates. 5. Reporting & Compliance Prepare daily/weekly sales reports and share insights with management. Ensure adherence to company policies, including hygiene and safety standards. • Handle customer complaints and escalate issues when necessary. Candidate Profile: Min 6 months experience in Retail / QSR / Hospitality. Minimum of 2-4 years of experience in retail, preferably in luxury chocolates, confectionery, or premium food brands. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple responsibilities. Well groomed & presentable