Assistant Operations Manager

Job Title: Operations Manager – National Road Safety Mission (NRSM)

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Experience Required:

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About the Role

We are looking for a dynamic, detail-oriented, and mission-driven Operations Manager

The ideal candidate should be efficient in coordinating multiple stakeholders, managing timelines, ensuring smooth execution of program activities, and maintaining high operational standards. This is a high-impact role contributing directly to the safety education of millions of children across India.

Key Responsibilities

Program Operations & Execution

• Manage day-to-day operations of the NRSM program across multiple states.
• Ensure smooth onboarding of schools, teachers, and students on the NRSM digital learning platform.
• Coordinate with internal teams (curriculum, tech, content, design, support) to ensure timely execution of tasks and deliverables.
• Monitor program timelines, track progress, and ensure adherence to deadlines.
• Oversee student registrations, school engagement, and digital learning participation.

Stakeholder Coordination

• Coordinate with government departments, school administrators, and partner organizations for program rollout.
• Act as a single point of contact for operational communication with external stakeholders.
• Maintain strong relationships with support teams and ensure clarity in roles and responsibilities.

Data Management & Reporting

• Track program analytics including enrollments, completion rates, assessments, and engagement.
• Prepare weekly/monthly progress reports, dashboards, and presentations for leadership.
• Highlight risks, delays, or process gaps and suggest corrective actions proactively.

Process & Quality Control

• Ensure operational processes are being followed and optimized.
• Identify areas of inefficiency and support the creation of SOPs and improved workflows.
• Work closely with the content and curriculum teams to ensure timely review cycles and error-free content deployment.

Team Coordination

• Work with cross-functional teams to ensure seamless collaboration.
• Assign tasks, follow up on deliverables, and monitor accountability.
• Support training, onboarding, and management of part-time or project-based staff during peak cycles.

Customer (School/Student/Parent) Experience

• Coordinate with the support team to ensure timely resolution of school or student queries.
• Monitor recurring issues and work with internal teams to resolve root causes.
• Ensure communication with stakeholders is clear, professional, and timely.

Requirements

Must Have

• 2–5 years of experience in

  operations, program management, edtech operations, NGO/social impact projects, or government project execution

  .
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Excel, Google Sheets, and reporting tools.
• Ability to multitask, manage timelines, and work under pressure.
• Problem-solving mindset with high attention to detail.

Good to Have

• Experience working with schools, government departments, or CSR-funded projects.
• Prior experience in EdTech or public education programs.
• Understanding of dashboard tools, CRM, LMS, or program monitoring systems.

Key Competencies

• Ownership mindset

• Team coordination & leadership

• Strong follow-through

• Analytical thinking

• Process orientation

• Professional communication

To apply - email your CV to hr@nrsm.in