Assistant Manager

Assistant Manager - Group Underwriting (UW)

User Acceptance Testing (UAT)

group insurance processes

system integration

project management

Requirements

Key Responsibilities

Underwriting Operations

• Underwrite assigned cases in line with the designated authority and organizational guidelines.
• Apply deep understanding of group insurance systems, including underwriting workflows, guidelines, and operational processes.
• Participate in system integration and development projects, ensuring effective collaboration and timely delivery.
• Conduct root cause analysis for system and process issues; recommend and implement corrective actions to enhance system performance and compliance.
• Monitor ongoing projects and UAT activities, providing structured feedback to ensure smooth functionality and stability.
• Prepare project documentation, including detailed plans, reports, and presentations for leadership and stakeholders.
• Assist in the assessment of group underwriting cases and continuously contribute to improving underwriting standards.
  

Team Supervision & Case Review

• Supervise and guide junior underwriters, ensuring accuracy and adherence to underwriting guidelines.
• Review and approve cases escalated by junior underwriters.
• Track and evaluate team performance, conducting monthly case reviews to minimize error rates.
• Manage case distribution and ensure completion within assigned timelines.
  

Query Resolution & Analysis

• Resolve zonal underwriting queries forwarded by the issuance team within defined timelines.
• Assist in analyzing underwriting data to identify emerging trends and patterns.
• Support in technical portfolio studies and contribute to risk philosophy reviews for continuous improvement.
  

Case Reinstatement & Risk Management

• Review high-net-worth reinstatement cases and re-underwrite cases referred by the claims department.
• Participate in risk mitigation initiatives, including contingency planning and business continuity programs.
• Identify and report process gaps while recommending process enhancements.
  

Skills & Competencies

Technical Skills

• Strong understanding of insurance and underwriting principles.
• Analytical mindset with the ability to assess multiple risk factors.
• Familiarity with medical terminologies and case evaluations.
• Proficiency in MS Excel and Word.
• Experience in team supervision and presentation preparation.
  

Behavioral Skills

• Excellent interpersonal and communication abilities.
• Strong leadership and decision-making skills.
• Creative thinking and problem-solving approach.
• Effective teamwork, influencing, and relationship-building capabilities.
• Highly action-oriented and organized.
  

Qualifications

Essential:

• Bachelor's degree in Science, Pharmacy, Medicine, Life Sciences, Microbiology, or Commerce.
• 4-5 years of relevant industry experience.
  

Desired:

• ALMI / III-Associate (all 6 papers).
• Diploma or MBA in Insurance.
• At least 3 years of domain-specific experience.
  

Core Skills

• Group Underwriting
• User Acceptance Testing (UAT)
• Risk Assessment and Process Improvement