Assistant Manager - Network Operations & Support

About The Company

Position Title

Assistant Manager - TX – NOC Configuration

Experience

Key Responsibilities

• Provisioning of Access, Aggregate & Core Network Circuits
• Customer service configuration in SDH, MPLS-TP, PTN, DWDM, OTN networks
• Planned outage scheduling, network migrations, and change management
• Post-configuration testing and performance monitoring
• Coordination with internal teams and field support for service delivery
• Documentation and MOP preparation for service migrations
  

Technical Skills

• Strong hands-on in SDH, DWDM, OTN, PTN technologies
• Experience with multivendor NMS/EMS systems
• Familiarity with BSS/OSS tools (Remedy, Clarity, Cramer)
• Basic understanding of IP/Data networks
• Exposure to automation in network configuration
  

Behavioral Skills

• Strong communication and stakeholder coordination
• Analytical thinking, multitasking, and ownership mindset
• Ability to work under pressure and meet tight deadlines
  

Education

Certifications (Preferred)

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
  

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management
• Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.
  

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.