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Tata Communications
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Assistant Manager - Network Operations & Support

Assistant Manager - Network Operations & Support

Tata Communications

0 years

0 Lacs

Mumbai Maharashtra India

Posted:3 days ago| Platform:

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Skills Required

network support mobility collaboration security management transmission monitoring analysis coordination resolve circuit provisioning testing maintenance troubleshooting restoration reports compliance inventory ethernet leadership

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Position Summary

This position shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities. Candidate should be ready to work in 24x7 shift. The scope of work includes traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concerned teams. Active coordination with internal customers, consortium parties, cable landing stations, vendor, and consortium to resolve system related problems. Circuit provisioning, activation, de-activation, and testing in coordination with Cable station teams.Actively acquires technical skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization.

Major Responsibilities

Efficient Operation & Maintenance of the submarine cable equipment & associated NMS
Maintain Equipment & Traffic Uptime
Coordination with CLS for network fault troubleshooting & rectification of problems.
Perform preventive & corrective maintenance as per JSMD guidelines.
Testing & maintaining the restoration path & keeping ready for use.
Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule.
Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines.
Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies.
Manage new installations and upgrades activities.
Ensure processes are followed towards achieving committed SLAs and KPIs
Achieve customer satisfaction within network performance.
Compliance with JSMD Guidelines

Key Performance Indicator (KPI)

Traffic up Time
Equipment Uptime
Traffic Provisioning & Management & Restoration
Preventive Management on Network as well as wet segment
Fault & Complaint Management
Alarm & Network Performance Management
Compliance to NOC process & JSMD guidelines
Network Performance Report
Repairs and Inventory Management

Technical Skills

Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations,

Managerial Skills

Leadership Skills, Team Management Skills, Efficient Stakeholder Management Skills

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Assistant Manager - Network Operations & Support