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SBI Card
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Assistant Manager - Learning & Development

Assistant Manager - Learning & Development

SBI Card

2 - 7 years

4 - 9 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:9 hours ago| Platform:

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Skills Required

BPO Telecom Data analysis Change management LMS Project management Medical insurance Resource management Continuous improvement CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Ensure the effective design, delivery, and evaluation of training programs that enhance employee skills, knowledge, and performance.

Role Accountability

Program Development and Implementation: Design and implement training programs that align with organizational goals and address skill gaps
Facilitation and Delivery: Conduct training sessions workshops ensuring they are engaging and effective
Assessment and Evaluation: Develop and administer assessments to measure the effectiveness of training programs and the retention of knowledge
Continuous Improvement: Regularly review and update training materials and methods to ensure they remain relevant and effective
Employee Development: Support employees in their professional growth by identifying development needs and providing appropriate learning opportunities.
Collaboration: Work closely with other departments to ensure training programs meet the needs of the organization and its employees
Resource Management: Manage training resources, including budgets, materials, and external partnerships, to ensure efficient program delivery
Reporting and Analysis: Track and report on training metrics, such as completion rates and knowledge retention, to demonstrate the impact of training initiatives
Support and Guidance: Provide ongoing support and guidance to employees, helping them apply new skills and knowledge in their roles
Compliance and Standards: Ensure all training programs comply with industry standards and regulatory requirements

Measures of Success

Training Attendance Rate: The percentage of employees who attend scheduled training sessions
Course Completion Rate: The percentage of employees who complete the training programs they start
Average Time to Completion: The average time it takes for employees to complete training programs
Post-Training Assessment Results: Scores from assessments conducted after training to measure knowledge retention and understanding
Learner Satisfaction Rate: Feedback from employees on their satisfaction with the training programs, often gathered through surveys
Learner Retention Rate: The percentage of knowledge and skills retained by employees over a specified period after training
Job Performance Impact: The improvement in job performance metrics, such as productivity or quality of work, following training
Training ROI (Return on Investment): The financial return generated from training investments, calculated by comparing the cost of training to the benefits gained
Reduction in Skill Gaps: The decrease in identified skill gaps within the organization as a result of targeted training initiatives
Training Program Quality: Regular evaluation of training content and delivery methods to ensure they meet high standards
Business Stakeholder feedback
Project Completion Timelines

Technical Skills / Experience / Certifications

Learning Management Systems (LMS): Proficiency in using and managing LMS platforms to deliver, track, and report on training programs
Awareness of Instructional Design and Content Development tools, models and best practices
Assessment and Evaluation: Competence in creating and administering assessments to measure training effectiveness and employee learning outcomes
Data Analysis and Reporting: Ability to analyze training data, generate reports, and use insights to improve training effectiveness
Project Management: Experience in planning, executing, and overseeing training projects to ensure they are completed on time and within budget
Facilitation Skills: Strong skills in facilitating both in-person and virtual training sessions, ensuring they are engaging and effective
Change Management: Understanding of change management principles to effectively implement and manage training initiatives
Behavioral Training Techniques: Proficiency in techniques for conducting behavioral training sessions, such as role-playing, simulations, and interactive activities
In-depth Cards Domain Knowledge across functions Working knowledge of any CRM would be an added advantage

Competencies critical to the role

High impact communication
Stakeholder Management
Business Acumen
Detail Orientation
Process Orientation
Program Management
Data Analysis
Ability to negotiate and influence
Managing Conflicts and dealing with difficult situations

Qualification

Graduation or Post Graduation Degree

Preferred Industry

Credit Cards, BPO, Banks, NBFCs, Telecom, Insurance

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