Assistant Manager - Learning & Development

Role & responsibilities

• Needs Assessment:

  Identify training needs through various methods, including performance evaluations, employee feedback, and market analysis.

• Training Design and Development:

  Create engaging and effective training materials, including presentations, e-learning modules, and on-the-job training programs.

• Training Delivery:

  Conduct training sessions for new hires and existing employees, utilizing various methods such as classroom instruction, workshops, and online learning platforms.

• Sales and Service Training:

  Develop and deliver sales training programs to improve product knowledge, sales techniques, and customer engagement strategies.

• Customer Service Training:

  Design and implement training programs focused on delivering exceptional customer service, building rapport, and resolving customer issues effectively.

• Training Evaluation:

  Measure the effectiveness of training programs through assessments, feedback sessions, and performance evaluations.

• Performance Coaching:

  Provide ongoing coaching and support to employees to reinforce training and improve performance.

• Team Management:

  Manage and mentor a team of trainers, providing guidance and support to ensure the effective delivery of training programs.

• Budget Management:

  Manage the training budget, allocating resources effectively to maximize training impact.

• Collaboration:

  Collaborate with store managers, corporate employees, department heads, and other stakeholders to identify training needs and ensure alignment with business goals.

• Compliance:

  Ensure training programs comply with relevant regulations, policies, and procedures.

• Staying Updated:

  Keep abreast of industry trends and best practices in training and development, recommending changes and improvements to training programs as needed.

Preferred candidate profile

• Master's degree in Human Resources
• At least 9 years of experience in learning and development, preferably from Jewellery Industry
• Strong knowledge of adult learning principles and instructional design methodologies
• Should have passion for reading
• Excellent written and verbal communication skills, with the ability to effectively present information to diverse audiences
• Exceptional organizational skills and the ability to manage multiple projects simultaneously
• Proficiency in learning management systems and e-learning platforms
• Demonstrated ability to develop and deliver engaging and interactive training programs
• Strong problem-solving skills and the ability to think innovatively to address training needs