Assistant Manager - Employee Relation

We're Hiring: Assistant Manager HR Employee Relations (BPO)

Position: Assistant Manager HR Employee Relations

Work Location Shivaji Nagar, Bangalore

Address: 41, St. Johns Road, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

Eligibility Criteria:

• Education: Graduation is mandatory
• Experience: 8 years in HR Employee Relations in a BPO and 2 years as an AM ER.
• Strong knowledge employee relation, employee retention, grievance redressal, and disciplinary processes
• Excellent interpersonal skills with the ability to manage conflicts professionally
• Proficiency in MS Excel, PowerPoint, and HR systems
• Experience in handling large employee bases and high-paced environments
• Day Shifts and 5.5 Working days
• Languages: Must be fluent in English and Hindi

Required Skills:

• Must possess team handling skills. Able to resolve the team conflicts.
• Support administration of employee relations programs and initiatives. Investigate and resolve employee complaints and conflicts.
• Maintain accurate, confidential employee records and documentation. Schedule, coordinate, and participate in employee relations meetings and discussions.
• Gather and analyze data related to employee relations issues and trends. Prepare reports and presentations on employee relations activities and outcomes.
• Draft and update employee handbooks, policies, and procedures. Respond to employee inquiries regarding policies, resources, and benefits.
• Support enforcement of company policies and disciplinary actions.
• Coordinate employee recognition programs and events. Plan and execute employee engagement surveys.
• Provide administrative support to the HR team on employee relations matters. Update HR database with relevant employee relations information.
• Facilitate open communication between employees and management. Develop and deliver training sessions related to employee relations.
• Collaborate with the HR team to enhance workplace culture and employee satisfaction. Coordinate exit interviews and gather feedback from departing employees.
• Monitor compliance with federal, state, and local employment laws and regulations.

Compensation:

CTC: As per market standard.

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Sangana.bala@startek.com, Sonika.R@startek.com, Shriti.Rani@startek.com