Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Kochi
>
Policybazaar
>
Assistant Manager - Customer Service

Assistant Manager - Customer Service

Policybazaar

7 - 12 years

6 - 11 Lacs

Kochi Hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

Customer Service Inbound Process BPO Inbound Customer Service Inbound Calls Voice Process Shrinkage Aht Attrition Voice Support Inbound Voice Process Occupancy International Process International Voice SLA Management CSAT International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Description

As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all.

Role Description

Leader

Key Responsibilities:

Supervise and mentor a team of customer service executives handling inbound calls.
Manage team performance through regular feedback, coaching, and performance reviews.
Ensure effective rostering and shift management for optimal coverage.
Ensure prompt, courteous, and accurate responses to all customer inquiries.
Monitor calls to ensure quality and adherence to customer service standards.
Handle escalated calls and resolve complex customer issues efficiently.
Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.)
Analyze call trends and provide insights to improve process efficiency.
Ensure adherence to standard operating procedures (SOPs) and compliance policies.
Identify training needs and assist in delivering training sessions.
Drive continuous learning and skill development within the team.
Prepare daily/weekly/monthly performance reports.
Share actionable insights with management to improve customer service operations

Qualifications:

Bachelors degree in business, marketing, or a related field (or equivalent experience).
8+ years of customer service experience, with at least 5 year in a leadership or supervisory role.
Strong leadership and people management skills
Excellent communication and interpersonal skills
Problem-solving and conflict resolution abilities
Proficiency in CRM tools and call center technologies
Analytical mindset with data-driven decision-making

Preferred Qualifications:

Experience in a specific industry related to the company products or services.
Knowledge of customer service techniques and methodologies.

Compensation and Benefits:

Competitive base salary plus performance-based incentives.
Health insurance , Unlimited Incentives.

Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com

Regards,

Himanshi Verma || Human Resource

More Jobs at Policybazaar

Urgently Hiring For Relationship Manager - Field Sales

Pune, Nagpur, Mumbai (All Areas)

1 - 6 yrs

INR 3 - 4 Lacs

Urgently Hiring For Relationship Manager - Field Sales

Lucknow, Kanpur, Patna

1 - 6 yrs

INR 3 - 4 Lacs

Assistant Manager - Sales - Gurgaon

Gurugram

7 - 12 yrs

INR 6 - 9 Lacs

Manager/Senior Manager - Training(Gurgaon) For DFOS Channel

Gurugram

10 - 18 yrs

INR 17 - 27 Lacs

Team Leader- Direct Sales || Ludhiana

Ludhiana

6 - 11 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Policybazaar

Insurance

Gurgaon Haryana

1001-5000 Employees

450 Jobs

Key People

Yashish Dahiya

Co-Founder & CEO
Alok Bansal

Co-Founder & CFO
Neeraj Gupta

Co-Founder & CTO

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings